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Job Role: Operations Director
Location: Stirling
Contract: Full time, Permanent
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Estimator, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Main Purpose of the Job
Responsible for a portfolio exceeding £60m annual turnover and leading over 500 operational and engineering colleagues across Scotland, the Operations Director will provide strategic and operational leadership across RFM's education, healthcare, Government and emergency services portfolio, ensuring safe, compliant and commercially successful service delivery.
The role is responsible for operational leadership, financial performance, client relationships, compliance, and service excellence across multiple contracts, leading all operational functions comprising management, engineering and specialist supply chain partners.
The Operations Director will play a key role in driving performance, supporting long-term contract strategy, and delivering high-quality outcomes for clients and end users.
Key Responsibilities
- Lead and develop a team of Regional Operations Managers, Contract Managers, and technical specialists, creating a high-performance culture focused on accountability, safety and service excellence
- Operational leadership of hard and soft FM services across multiple contracts (PFI and Non PFI contracts in public and private sectors)
- Contribute to the strategic direction of RFM Scotland, identifying opportunities for growth, innovation and operational improvement
- Ensure contractual compliance, KPIs, and SLAs are consistently met or exceeded
- Own the operational P&L for the Scotland portfolio, ensuring sustainable profitability, cash performance and delivery of contractual obligations
- Build strong client relationships and act as a senior operational escalation point
- Provide executive oversight of the technical assurance programme across Scotland, ensuring compliance with all relevant statutory, regulatory and technical standards
- Own commercial risk and opportunity management across Scotland, ensuring appropriate controls, governance and mitigation measures are implemented by regional teams
- Support diversity, inclusion, and workforce development initiatives
- Support tendering and mobilisation of new contracts
- Implement best practice and continuous improvement in operational delivery
- Drive health, safety, environmental, and sustainability excellence across all operations in Scotland
- Lead contract retention, renewal and extension strategies across the Scotland portfolio
- Act as a member of the Scotland Senior Leadership Team, contributing to business planning, governance and strategic decision-making
- Act and ensure all those within your control act professionally to protect and maintain the good standing of the Company within the industry and its clients
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Skills, Qualifications & Experience
- Experience leading large-scale FM portfolios with significant commercial, operational and contractual accountability.
- Experience leading healthcare or critical environment contracts.
- Proven P&L accountability.
- Multi-site operational management.
- Contractual and compliance expertise.
- Client relationship management at executive level.
Desirable
- PFI/PPP experience.
- Engineering qualification.
- NEBOSH or equivalent.
- Healthcare sector experience.
- Facilities management qualification.
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
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We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave (pro rata for part time positions)
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
- Private Healthcare
- Company Car or Car allowance
Diversity & Inclusion
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
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