Alfa-Executive Solutions
Operations Director - FM
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Operations Director - FM
Salary: £135k
Benefits: Generous Bonus, Family healthcare
Location: UK
Sector: Facilities Management
Our client is a market-leading, major facilities management provider seeking a highly strategic and experienced Operations Director to oversee its regional service delivery portfolio.
This key leadership role is responsible for driving operational excellence, ensuring robust compliance, and fostering exceptional client partnerships across a diverse estate of commercial and corporate contracts.
The Role
- Strategic Leadership: Oversees regional operations teams, directing service delivery to ensure all key performance indicators (KPIs) and service level agreements (SLAs) are consistently exceeded.
- Client Relationship Management: Fosters long-term, strategic partnerships with major corporate clients, acts as the senior point of contact, and identifies opportunities for organic growth.
- Financial Management: Holds full profit and loss (P&L) accountability for the division, driving cost-efficiency, managing operational budgets, and maximising commercial performance.
- Compliance & Safety: Ensures absolute adherence to health, safety, environmental, and statutory regulations across all managed facilities and operations.
- Continuous Improvement: Spearheads the implementation of innovative operational processes and technology-driven solutions to modernise and streamline service delivery.
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The Person
- Proven Track Record: Extensive experience operating at a senior management level within a major, multi-site facilities management provider.
- Expertise: Deep knowledge of both hard and soft facilities management services, alongside a strong understanding of commercial contract structures.
- Leadership Style: A proven ability to lead, motivate, and reorganise diverse, high-performing operational and technical teams.
- Qualifications: Educated to degree level (or equivalent), with professional membership in a relevant industry body (such as IWFM or RICS) being highly desirable.
- Commercial Acumen: Strong financial literacy, with a track record of managing substantial budgets and driving operational profitability.
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