Universal Business Team
Operations Director
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Operations Director
Lincoln
£70,000- £80,000 Plus Bonus
Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive, and trade sectors. Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK.
With ambitious plans to scale to a £50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation.
Due to continued growth, they are looking for an experienced and hands-on Operations Director to take ownership of the day-to-day operational performance of the business while helping build the systems, structure, and processes needed for future growth.
This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company’s journey.
You will lead a team across warehouse, supply chain, operations, and customer/client care functions, ensuring the business delivers efficiently, professionally, and at scale.
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Key Responsibilities
- Oversee the day-to-day operational running of the business
- Lead and develop a multi-functional team across warehouse, supply chain, operations, and customer care
- Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders
- Improve operational planning, workflow, and communication across departments
- Monitor stock flow, supplier performance, and operational bottlenecks
- Introduce and improve systems, processes, and KPIs to support growth and efficiency
- Work closely with the sales function to ensure operational capability aligns with business demand
- Manage operational priorities, resource planning, and problem-solving in a fast-paced environment
- Drive continuous improvement across warehousing, logistics, fulfilment, and customer service
- Support the business through a period of significant growth and operational transformation
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Requirements
We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach.
- Previous experience in an Operations Director position or similar leadership role
- Strong background in warehouse and operational management
- Experience working within an SME environment
- Proven track record of supporting or leading business growth and operational scaling
- Ability to implement structure, process, and operational improvements
- Strong organizational and planning skills
- Experience managing multiple moving parts within a supply chain or fulfilment operation
- Confident leadership and people management capability
- Excellent communication and problem-solving skills
- Ideally, exposure to both smaller businesses and larger structured organisations
- Experience within industrial products, distribution, engineering, manufacturing, or technical products would be advantageous, but is not essential.
Salary
- £70,000- £80,000 basic
- Profit-related bonus
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