A2Dominion Group
Operations Director - Repairs
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Director - Repairs
Permanent Location: Ealing/Staines (Hybrid) Package: Competitive
Every customer deserves the confidence that their repair is owned from start to finish.
At A2Dominion, we believe repairs are about more than fixing homes. They're about earning customers’ trust by providing a responsive, reliable service where every repair is owned, communicated and seen through to resolution.
Good services don’t stand still. Neither do we. We're committed to continually improving the way we deliver for customers, and we're looking for a leader who shares that commitment.
About the Role
As Operations Director - Repairs, you’ll be accountable for creating a repairs service that customers trust. You’ll provide strategic and operational leadership across:
- Responsive repairs
- Surveying
- Voids
- Minor works
- Disrepair services
This role reports to the Chief Repairs Officer and focuses on bringing together colleagues, contractors, and partners to deliver a safe, reliable, and consistent repairs service. Through effective governance, assurance, and continuous improvement, you will strengthen the way we work and ensure every repair is accountability and customer-centric.
As a member of the Operational Management Team, your contributions will shape the wider success of A2Dominion, reinforcing the principle that customers experience one organisation and shaping outcomes are a shared responsibility.
Who We Are
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- 38,000+ homes across London and Southern England
- 70,000+ customers rely on us to provide safe homes and trusted services
- One organisation committed to repairs customers can trust
- Driven by collaboration across teams, contractors, and partners to improve customer outcomes
- Focused on continuous improvement, challenging ourselves to deliver higher responsiveness, reliability, and accountability
Our customers don’t interact with individual teams or departments—only A2Dominion. This means every role must own trust-building and positive outcomes.
How You’ll Lead
As a leader at A2Dominion, you’ll:
- Set clear expectations and hold yourself and others accountable for ownership, high standards, and accountability.
- Lead with integrity, building trust through behaviours, decisions, and transparency.
- Build trusted relationships across teams, contractors, and partners to create customer-centric outcomes.
- Make informed, balanced decisions that prioritise customer satisfaction, operational effectiveness, value for money, and compliance with regulatory requirements.
- Bring "outside in" thinking, inspiring innovation and good practice to challenge how we deliver repairs.
- Develop your people by recognising achievements, addressing underperformance, and enabling growth and success.
- Embed safety, compliance, and good governance, ensuring they reinforce every decision and repair process.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Bring
We’re looking for an experienced housing professional with:
- Significant senior leadership experience in repairs, maintenance, or property services.
- A proven track record of leading complex operational services, operating within a highly regulated environment.
- Strong commercial and operational judgement, including:
- Managing contractor performance.
- Strengthening governance and assurance.
- Balancing customer outcomes, operational priorities, value for money, and regulatory compliance.
- An aptitude for building trusted relationships and using data-as-intelligence to drive decision-making.
- Capacity to create an environment where teams:
- Take responsibility for their work.
- Are held accountable for commitments.
- Actively seek ways to improve and deliver for customers.
Diversity, Equity & Inclusion
At A2Dominion, we champion inclusion, respect, and equality. We welcome applications from candidates of all backgrounds, experiences, and identities.
You may have:
- Disabilities – We are a Disability Confident Employer and offer guaranteed interviews to those who meet the minimum criteria.
- Mismatched requirements – If you don’t fulfil every detail but believe your skills align with the role, we encourage you to apply anyway.
The role is managed by Jo Alexander. DBS level for this position: Basic.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location