Warner Bros. Discovery
Operations Engineer I
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Operations Engineer - Global Command Center (GCC) at Warner Bros. Discovery Sports Europe
We’re Warner Bros. Discovery—the company that creates the dreams people love across entertainment, sports, and news.
About Warner Bros. Discovery Sports Europe
At WBD Sports Europe, we connect fans and broad audiences across 200+ markets and 20 languages, delivering iconic content via:
- Eurosport & TNT Sports (UK/Ireland)
- World-class sports programming (Olympics, Grand Slams, Grand Tours, major winter sports events)
- Live broadcasts (including over 1,000 cycling broadcasts annually)
- Spotlight events: PGA TOUR, The WHOOP UCI Mountain Bike World Series, The Ocean Race, FIM Endurance & Speedway Series.
Our capabilities span free-to-air TV, pay-TV, streaming platforms including HBO Max, online, and social media.
The Role: Operations Engineer (GCC)
You’ll anchor Warner Bros. Discovery (WBD’s) Global Command Center (GCC), the central nervous system for incident response, service management, and production support across:
- Broadcast engineering
- Editing & production operations
- News & Sports teams
- Entertainment divisions internationally.
Key Accountabilities
Technology Expertise
- Mastery of digital audio & video studio environments, including:
- Control systems
- Audio/video editing infrastructure
- Media Asset Management (MAM) systems
- IP production environments (SMPTE 2110/2022 standards)
- Contribution & distribution technologies
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Production & editorial collaboration
- Deep understanding of production workflows and OTT (linear/digital media environments)
- Ability to troubleshoot workflow impacts from technical failures (e.g., live-production disruptions, delayed content delivery)
- Partnerships with DTC (direct-to-consumer) teams for distributed content.
Emergency Leadership & Major Incident Response
Leads high-stake incident resolution during critical moments:
- First-call triage, dispatch, escalation, and tactical oversight (low-priority to On-Air emergencies).
- Manages fireside triaging, regardless of severity.
- Orchestrates escalation chains, provides clear leadership via internal communication tools.
- Supports restore efforts, prioritization, and initiates workarounds in crises.
Scoping & Adjustment of Major Incidents
- Core knowledge of ITIL Service Management frameworks, focusing on:
- Service Transition (e.g., preparing access for new teams functions).
- Service Operation (problem & incident),
- Change & Incident Management during threats affecting airtime or live outputs.
Remote Resolution & Onsite Participation
Resolves incidents via:
- Remote control tools
- Research through incident knowledge bases
- Onsite troubleshooting for customers (e.g. production teams, bureaus)
Implementation Support
- Assisting in inter-facility upgrades: cable routing, equipment installation/relocation, and testing for broadcast networks, terminals, gear rooms, and datacenters.
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Client Coverage
Customers include: WBD production units across global bureaus, engineering teams, talent, journalists and editors, available on a 24/7 basis.
How This Role Works
Presence & Nature of Work
- Fully onsite (permanent baseline, subject to local laws and business restrictions).
- Operations span multiple idols, typically operating on 12-hour shifts.
Legal Flexibility Notice
WBD reserves the right to require remote/hybrid adjustments with reasonable notice, dependent on operational needs.
About Us: Culture & Values
We thrive on storytelling, collaboration, and innovation. Our guiding principles define how we do it. Find out more at www.wbd.com/guiding-principles/.
Diversity, Equity & Inclusion
WBD celebrates diversity, striving to create an inclusive workforce. We reject bias—all hiring adheres to meritocracy. Accessibility Accommodations: If you need modifications during the application process, please see disability resources.
Warner Bros. Discovery (WBD) unites:
- WarnerMedia’s premium news/sports/entertainment portfolio
- Discovery’s global comprehensive account of non-fiction, international entertainment and sports businesses—into one epic, industry-redefining narrative.
Ready? We are.
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