A&H International
Operations Executive
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Operations Executive
Location: Remote (UK) with occasional travel for meetings
Hours: 37.5 hours per week
About Us
A&H International is the UK’s original referee retailer, trusted by referees since 1985. Alongside our own brands, including Touchline, we’re continuing to grow through new partnerships, exciting product launches and the expansion of our group of specialist retail businesses.
We’re an ambitious team where everyone has the opportunity to make a genuine impact. As we continue to grow, we’re looking for an organised and proactive Operations Executive to take ownership of day-to-day operations, help drive continuous improvement and play an important role in the next stage of our journey.
The Role
This is a varied role suited to someone who enjoys taking ownership, solving problems and keeping things running efficiently.
Working closely with suppliers, customers and partners, you’ll play a key role in ensuring our operational processes run smoothly across the business’. From managing stock information and supplier communication to improving internal processes and supporting customer experience, you’ll help ensure the business continues to operate efficiently as we grow.
This role is fully remote, with occasional in-person meetings and travel where required.
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As our businesses continue to grow, this role offers the opportunity to develop into a more senior operational position, taking increasing responsibility for operational strategy across multiple brands.
Key Responsibilities
- Support the smooth day-to-day running of business operations across multiple brands.
- Coordinate and support the planning and delivery of A&H Mastermind CPD sessions.
- Monitor customer orders and work closely with our fulfilment team to ensure orders are processed accurately and on time.
- Assist with supplier communication, purchase orders, product availability and delivery tracking.
- Resolve customer queries relating to orders, deliveries, returns and stock availability.
- Monitor operational performance, identifying trends and opportunities for improvement.
- Prepare operational reports for general business performance.
- Support marketplace, ecommerce and back-office administration.
- Help implement new processes to improve efficiency, reduce errors and enhance the customer experience.
- Ensure product, stock and operational information remains accurate across all business systems.
What We’re Looking For
We’re looking for someone who is organised, proactive and enjoys taking ownership of their work.
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You’ll ideally have:
- Excellent organisational skills and strong attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.
- A practical approach to problem-solving.
- Strong written and verbal communication skills.
- Confidence using spreadsheets and business systems.
- The ability to work independently while collaborating effectively with others.
- A willingness to learn, adapt and support different areas of the business.
- A commercial mindset with an interest in improving processes and helping the business grow.
Experience in refereeing, ecommerce, retail operations or administration would be beneficial but is not essential.
What We Offer
- The opportunity to join a growing group of retail businesses.
- A varied role with genuine responsibility and ownership.
- Fully remote working, with occasional travel where required.
- A supportive and collaborative team environment.
- Flexibility around working patterns where operationally possible.
- 28 days’ holiday (including bank holidays).
- The option to purchase up to an additional 10 days’ annual leave.
- Staff discount across our brands.
- Opportunities for career progression as the business continues to grow.
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