Knowledge

• Experience of working in an events and/or operations environment.
• Strong administrative and organisational skills with the ability to manage multiple tasks simultaneously.
• Ability to meet tight and demanding deadlines and troubleshoot challenges as they arise.
• Ability to work calmly under pressure in a fast-paced environment.
• Proficiency in MS Office, MS Teams, and data management systems.
• A genuine team player with a collaborative approach to problem-solving.
• Exceptional customer service knowledge and experience.
• High level of numeracy and literacy.

Specialist Skills

• Experience working in professional sport, operations or facilities management.
• IOSH or equivalent health and safety qualification (or willingness to achieve).
• Spectator Safety NVQ Level 2 (or willingness to achieve).
• First Aid at Work certification (or willingness to achieve).

People Skills

No two days are the same at Brentford. A flexible approach to people and to communication is crucial to making each visitor and each guest feel welcome. To give the best service, the Operations Executive will need to:

• Liaise with the local community and other stakeholders and keep updated on events and activity.
• Support with the delivery of events which will include client liaison in the planning stage but also on the event itself.
• Manage casual staff including rostering, briefing, and performance feedback.
• Interface with guests, clients, BFC stakeholders, and the general public.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels.

External Impact

One of the elements of the club strategy where operations can have direct impact is growth. Whether its supporting on an event or meeting the public, every interaction is an opportunity to show the club to new people.

Decision Making

There might be occasions where the Operations Executive will be required to support with delivering events or even lead where appropriate. Handling queries, managing contractors, security & stewards will also require some decision making but support always will be available from other members of the operations team.

Innovation

As the business grows, our people do too. We encourage a culture of feeding back and suggesting new ways of working. Training opportunities to aid professional development are available too.

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
• To build and maintain good working relationships while maintaining a professional image.
• To keep confidential any information gained regarding the Club and its personnel.
• To always maintain a flexible approach to work.

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.

We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.

We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.