Ambitions Travel Recruitment
OPERATIONS EXECUTIVE - TRAVEL EXPERIENCE ESSENTIAL
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OPERATIONS EXECUTIVE / TRAVEL ADMINISTRATOR
LONDON — 100% REMOTE
UP TO £36,050 DOE + DISCRETIONARY BONUS
TRAVEL INDUSTRY EXPERIENCE IS ESSENTIAL FOR THIS ROLE
Operations Executive job in London within the luxury travel sector, offering up to £36,050. This is a post-booking administration role covering client documentation, CRM management, and supplier coordination for a growing operations team.
Do you?
- Have a meticulous eye for detail and take pride in getting client documentation exactly right, every time?
- Are you confident juggling multiple priorities — bookings, client queries, and supplier coordination — without letting anything slip?
- Do you enjoy being the organised, reliable point of contact for clients and suppliers throughout the booking journey?
- Are you looking for a role where you can take ownership of processes and contribute to a small, close-knit operations team?
Our Client
Our client is a luxury travel specialist recognised for its pioneering approach to responsible, bespoke travel, with journeys designed by experienced specialists who bring genuine, first-hand destination expertise. Every trip booked contributes to the protection of the wild places they promote.
They are now seeking an Operations Executive to join a growing Operations team, working closely with the Head of Operations to manage post-booking administration and ensure every client receives a smooth, well-organised journey from confirmation through to travel.
The Role
In this role, you will manage the full post-booking journey — from client documentation and CRM updates to supplier coordination and customer support — helping to ensure every booking runs smoothly.
- Liaise with clients by phone and email on visas, flights, luggage, health protocols, dietary needs, and special requests
- Collect and verify client documentation, including booking forms, passports, flight tickets, and travel insurance
- Provide administrative support to the sales team
- Prepare confirmation itineraries and final travel documents using CRM tools and Word templates
- Maintain and update client records across CRM and internal systems
- Manage tasks, upload documents, and keep logistical information accurate and current
- Send supplier reconfirmations and monitor payment statuses
- Liaise with suppliers to reconfirm bookings and resolve discrepancies or changes
- Check supplier invoices against booking details
- Book additional services such as restaurants, tours, and airport meet-and-assist
- Stay up to date with travel advice, visa requirements, and destination information
- Prioritise workload and manage multiple tasks to meet deadlines
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Experience Required
- Minimum 2 years’ experience in an administrative, customer-facing role
- Excellent written English, grammar, and attention to detail
- Professional, confident telephone manner, and strong communication skills
- Proficient in Microsoft Word and Excel; CRM experience is an advantage
- Organised, self-motivated, and able to work independently
- Able to multitask and prioritise effectively in a fast-paced environment
- Travel experience within Africa is advantageous but not essential
Benefits
- 100% Remote
- Up to £36,050 DOE
- Discretionary annual bonus, paid as a percentage of salary
- 25 days annual leave plus public holidays
- One FAM trip per year (approx. 10 days), available after one year’s service
- Structured onboarding and systems training over the first three weeks
- Supportive, close-knit operations team
Frequently Asked Questions
What is the salary for an Operations Executive in luxury travel in London?
Up to £36,050, depending on experience. Ambitions Travel Recruitment will share the full package details with shortlisted candidates.
What does remote working look like in this role?
Home working from 09.00 – 17.30. The wider team gets together in person roughly once every 6-8 weeks for get togethers and training.
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Is travel industry experience required?
Previous travel operations / travel administration experience is essential.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. Register at ambitionstravelrecruitment.com to be considered for future roles.
What does an Operations Executive role involve?
Managing the post-booking journey — client documentation, CRM updates, and supplier coordination — to ensure every booking runs smoothly from confirmation through to travel.
Who are Ambitions Travel Recruitment?
Ambitions Travel Recruitment is a specialist leisure travel recruitment agency placing professionals across all areas of leisure travel — including, but not limited to, tour operators, tailor-made travel, safari companies, expedition and adventure travel, ocean and river cruise lines, ski operators, and UHNW concierge businesses — in the UK, South Africa, GCC, Asia, and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience.
IMPORTANT
- If this role ticks your boxes and you’ve got the relevant experience, then click and apply.
- If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
- Due to the massive number of applications we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles.
- Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.
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