JPC
Operations & Finance Manager
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Operations & Finance Manager
Operations & Finance Manager
Type: Full-time, Permanent
Reporting to: Managing Director
Location: London, Holborn (Hybrid – 2 days per week office based)
Salary: £40,000 - £48,000 dependant on experience
About JPC
JPC is a growth partner for the world's most ambitious B2B tech enterprises and scale-ups. We combine strategic, experiential marketing and precision growth consulting to move organisations from pipeline to revenue – and from revenue to long-term account growth.
The Opportunity
We are looking for a proactive, well-organised Operations & Finance Manager to join JPC as a core member of the team. This is a broad, hands-on role spanning finance administration, operational management and senior team support – designed for someone who thrives on variety and takes genuine pride in keeping things running smoothly behind the scenes.
You will be the trusted go-to for day-to-day operational and financial administration: the person who makes sure the basics are done brilliantly, nothing slips through the cracks, and the wider team can focus on clients and growth.
We’re also looking for someone with a genuine interest in AI and productivity tools. You don’t need to be technical, but if you’re naturally curious, enjoy learning, keep up with tools like ChatGPT and Claude, and are always looking for smarter, more efficient ways of working, you’ll fit right in. This role offers real opportunities to influence how we work, helping to identify, streamline and automate everyday processes to improve efficiency and impact across the business.
Core Purpose of the Role
This role exists to keep JPC's day-to-day operations and finance running accurately and reliably, so that the senior team can focus on what they do best. You will own the financial admin, coordinate the business’s core systems and process, support the SLT with PA-style tasks, and be the person who makes sure nothing is missed.
In practice, that means:
- Financial and bookkeeping processes run accurately and on time - from invoicing and bank reconciliation through to payroll and VAT
- Office, supplier and systems management is well coordinated, documented and professionally handled
- The Managing Director and wider SLT have reliable, proactive day-to-day support
- Processes and ways of working are continuously improved, with an eye on what AI and automation can do to save time
- Team culture, events and employee experience are well supported and consistently delivered
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Key Responsibilities
Day to day Operations, Compliance & Process (~40% of role)
- Oversee day-to-day office management across both the physical and virtual office: supplies, meeting rooms, deliveries and general facilities
- Manage supplier and contractor relationships, including onboarding, NDAs, contract administration and renewals
- Coordinate IT administration: hardware, software licences and user access, escalating to our external IT support partner where needed
- Maintain and improve the business's central project management and operational systems, supporting team adoption and best practice
- Coordinate insurance renewals and maintain the relationship with JPC's insurance broker
- Keep compliance documentation up to date, including business continuity plans, H&S records and information security policies
- Own process documentation and SOPs across operational areas - ensuring nothing important lives only in someone's head
- Identify and implement opportunities to improve or automate processes, including through AI tools
Finance Administration (~30% of role)
- Day-to-day bookkeeping: bank reconciliation, invoice processing and expense administration in Xero
- Run weekly supplier pay runs and manage the finance inbox
- Administer monthly payroll end-to-end, including RTI submission, NEST upload and PAYE scheduling
- Credit control: aged receivables reporting and client statement distribution
- Prepare and submit quarterly VAT returns for review by the Financial Controller prior to submission
- Liaise with the Financial Controller on queries and month-end support
- Maintain accurate financial records and ensure filing is up to date
SLT & Executive Support (~15% of role)
- Provide proactive day-to-day support to the Managing Director and wider SLT
- Coordinate diaries, meetings, travel and logistics for senior team members
- Support the preparation and formatting of internal documents, reports and presentations
- Manage ad hoc research and scheduling tasks to free up senior time
Culture & People Operations (~15% of role)
- Coordinate team socials, seasonal events, staff recognition and wellbeing initiatives
- Support line managers with the recruitment of new roles including setting up of LinkedIn adverts and coordination of applicants
- Support training coordination: scheduling, logistics and joining instructions, working alongside our outsourced HR partner on delivery
- Support the onboarding experience for new joiners from a logistics and culture perspective, supporting line managers with appropriate paperwork and process
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NB: Time percentages are indicative and will flex with business needs and the rhythm of the financial calendar.
About You
You are an organised, dependable and proactive all-rounder with solid experience in an operations, office management or combined admin and finance role - ideally within an agency, consultancy or professional services business. You are discreet, thorough and genuinely committed to doing things properly.
You will bring:
- Solid experience in a broad operations, office management or combined ops and finance role
- Strong working knowledge of all Microsoft core applications (Word, Excel, Outlook and PPT) and confidence working with data and financial processes
- Hands-on experience with Xero or a comparable accounting platform
- A working understanding of payroll, VAT and credit control processes
- Experience managing suppliers, contracts and service relationships
- Familiarity with project management and collaboration systems - experience with Synergist and Microsoft 365 would be advantageous but is not essential
- Experience supporting senior stakeholders with diary, travel and administrative coordination
- A collaborative, low-ego approach - you take pride in doing things well and making the people around you more effective
- High levels of discretion, particularly around financial and people matters
Just as importantly, you will demonstrate:
- Reliability and follow-through – when you own something, it gets done
- Genuine curiosity about AI and automation tools and how they can make an operations function smarter and more efficient
- A continuous improvement mindset – you are always looking for a better way
- Calm, grounded judgement when things get complex or pressured
- The ability to work across multiple priorities and switch context quickly without losing quality
JPC is an Equal Opportunity Employer.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
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