Urban Digital Recruitment Ltd
Operations & Integrations Manager – PropTech Start-up
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Operations Manager – Integrations (Post-Company Acquisition)
AI-Powered PropTech Start-up
UK-wide | Extensive Travel | 1 day a wk in London (Moorgate)
£85,000 + Bonus + Equity
This is one of the most ambitious businesses in UK PropTech today.
Backed by leading venture capital investors, the business is building the UK's first AI-enabled roll-up of property service companies. Multiple acquisitions have already been completed, dozens more are planned, and integration is at the heart of the value creation strategy.
Every business acquired arrives with its own systems, processes, suppliers, people, and ways of working. Some are highly organised. Some are held together by spreadsheets, paper files, and institutional knowledge.
This role exists to bridge that gap.
The Opportunity
As Operations Manager - Integrations, the successful candidate will take ownership of newly acquired businesses from the moment a deal completes through to successful integration into the wider group.
This is not a project management role, and it's not a finance or systems-migration role in isolation.
The person in this role won't be sitting in governance meetings updating RAID logs, and won't be judged solely on how cleanly a CRM or ledger migrated. Instead, they'll be on-site inside acquired businesses - understanding how the whole operation really runs, identifying inefficiencies, and helping teams transition onto modern systems, processes, and AI-enabled ways of working.
They'll be responsible for ensuring acquisitions deliver operational value across the whole business, not just financial or systems value.
What the Role Involves
- Acting as the primary integration lead for newly acquired businesses across the UK, embedded on-site for as long as it takes to stabilise the team
- Spending the majority of time with operational teams, understanding processes, systems, customer journeys, supplier relationships, and day-to-day workflows
- Conducting operational audits across technology, infrastructure, reporting, and process - not just one function
- Identifying what's working, what's broken, and what needs to change - and protecting what's already working well, since businesses are acquired because their customers and teams rate them
- Supporting the rollout of new systems, workflows, and AI-enabled tools, working directly with founders and product to remove manual burden from acquired teams (fewer spreadsheets, not more)
- Building trust with employees and stakeholders during periods of change, and being the face of the business on-site
- Driving adoption of new processes until changes are genuinely embedded, not just deployed
- Helping create a repeatable integration playbook as the acquisition programme scales
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The Reality
Most of the role is spent inside newly acquired businesses, all across the UK.
One week might involve untangling operational processes, supplier relationships, or customer onboarding journeys. The next could mean implementing new systems, resolving billing issues, redesigning workflows, or supporting teams through operational change.
The right candidate will be comfortable walking into environments that may be under-documented, highly manual, and set in their ways - and confident enough to question how things are done, even where deep sector experience says "this is normal."
They'll often be expected to figure things out before anyone else has the answers.
The Ideal Background
The business is looking for someone who enjoys rolling their sleeves up, getting embedded, and getting things done - across a whole business, not one department of it.
Strong candidates may come from:
- Block or property management, particularly mobilisation - bringing new instructions or sites into a business, establishing and training a new team, updating systems, sorting asset registers
- Post-acquisition integration or operational transformation (provided they stayed to implement, not just diagnose)
- Multi-site operations leadership, hospitality openings/pre-openings, or franchise/roll-up mobilisation
- Management consulting or PE/VC portfolio operations, with genuine hands-on delivery
- Business transformation with a track record across finance, operations and people — not finance/systems migration alone
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Think: Integrations Manager, Customer Onboarding & Integrations Manager or Mobilisation Manager backgrounds
You'll likely have:
- 3-7 years' experience delivering operational change, mobilisation, or integration - ideally at the more senior end, as this hire sits alongside the existing senior integrations lead
- A track record of personally implementing improvements across a full business, rather than coordinating one workstream within it
- A genuine business or finance-operations grounding- comfortable spotting synergies and rationalisation opportunities - is a real plus
- Strong process mapping, problem-solving, and stakeholder management skills
- Sophisticated people skills - often the sole point of contact for a team through a period of major change, and self-aware enough to know when something's outside their expertise
- The confidence to operate independently with limited structure, and to challenge "how it's always been done"
- Willingness to travel extensively throughout the UK, with one day a week based in the London office
Experience within property, facilities management, housing, field services, infrastructure, or other fragmented service industries would be highly advantageous.
What Won't Work
- Pure programme/project managers whose integration experience is governance forums and RAID logs, while others do the work on the ground
- Experience limited to one function of an acquisition (e.g. systems or finance migration) rather than the whole operational picture
- Candidates who need a fully-built playbook, or a large team around them, to be effective
- Anyone looking for a desk role or a Zoom role
This is a rare opportunity to join a business at the point where integrations genuinely determine success. Candidates who enjoy getting embedded, solving operational problems end-to-end, and building structure in fast-growing environments are encouraged to apply.
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