Operations & Logistics Administrator

Are you an organised administrator who enjoys keeping things running smoothly behind the scenes?

We're recruiting on behalf of a well-established food manufacturing business looking to add a Customer Operations & Logistics Administrator to its busy operations team. This is a varied position where you'll play a key role in supporting customer orders, coordinating logistics administration and ensuring accurate documentation throughout the order fulfilment process.

Working closely with Customer Operations, Logistics, Dispatch and Production, you'll be an important part of ensuring customers receive an excellent service from order through to delivery.

The Role

No two days are quite the same. Your responsibilities will include:

• Maintaining accurate customer records, order information and operational databases.
• Supporting the administration of outbound deliveries, including transport documentation, courier bookings and dispatch paperwork.
• Assisting with customer order processing, acknowledgements and order validation when required.
• Working alongside internal departments to ensure delivery documentation is completed accurately and on time.
• Producing and updating operational reports, trackers and performance information.
• Coordinating sample dispatches and ensuring supporting paperwork is completed correctly.
• Investigating delivery queries by gathering relevant information and supporting issue resolution.
• Monitoring recurring service or delivery issues and highlighting trends to management.
• Assisting with maintaining and updating operational procedures and administrative processes.
• Providing administrative support across the wider Customer Operations function during busy periods and holiday cover.
• Updating information within ERP, CRM or business systems to ensure data remains accurate.
• Offering reception and front-of-house support when required, including welcoming visitors, answering incoming calls and assisting with general office administration.