Britsafe Limited
Operations Manager
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Operations Manager
Operations Manager
Location Midlands (Remote with required travel, including monthly visits to York HQ)
Salary £47,000 per year, starting
About Britsafe
Britsafe has powered industry-leading excellence for over 30 years through exceptional people, processes, and technology. We’re seeking an Operations Manager eager to uphold our standards and drive teams to achieve the very best—go beyond the baseline, and make customer service an industry benchmark.
About the Role
This is a multi-site role managing security and cleaning services for esteemed blue-chip clients across financial services, distribution, and manufacturing sectors—primarily in the Midlands and beyond.
You’ll be responsible for:
- Leadership & Service Delivery
- Upholding high standards in manned security and cleaning services, aligned with the SIA Approved Contractor Scheme.
- Setting team performance benchmarks.
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Client & Team Management
- Strengthening client relationships through tailored site visits, meetings, and staff training.
- Fostering a motivated workforce.
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Scheduling & Compliance
- Managing rostering via Timegate, tracking performance, ensuring compliance, and maintaining staff motivation.
- Overseeing payroll and scheduling logistics.
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Technology & Reporting
- Leverage advanced systems for data reporting, payroll, and scheduling to optimise service delivery.
At the core of this role: client and site retention through consistent service excellence.
Requirements
- ✅ Essential:
- Proven Operations Manager or equivalent experience in Security/Cleaning sectors
- Active SIA Licence (front-line required)
- Strong leadership, communication, and people skills
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📌 Must-have Skills:
- Tech-savvy: Confident using complex software systems like Timegate
- Full UK driving licence plus access to a personal vehicle for travel
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⚠️ Eligibility:
- Applications from candidates lacking an SIA licence and trusted operations experience will be excluded.
What We Offer
✨ Competitive Salary from £47,000 PA, structured pay grade
🏢 High-stakes contracts with blue-chip clients in dynamic industries
🌱 Investment in your potential with a company that prioritises people, performance, and relentless service excellence
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