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Operations Manager
Operations Manager – Customer Fulfilment (CF)
Operations is the beating heart of Amazon. This key part of our business ensures we fulfil and dispatch orders efficiently so that our customers receive their items on time. It’s driven by Operations Managers, who unite teams to deliver excellence in safety, quality, and productivity across our sites.
In this role, you’ll lead other managers and create the operational plan guiding your teams to meet targets. This position is about driving operational excellence to shape the Amazon of tomorrow.
Key Job Responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on shifts, address issues, and enhance site performance
- analyse shift performance against business objectives and implement actions to improve operational excellence
- Collaborate closely with HR, Finance, Health and Safety, and Security teams
- Design and execute initiatives to boost operational performance across sites
A Day in the Life
You’ll lead shifts at an operational site, serving as the primary link between teams like Finance, Safety, and Operations Integration. This means you’ll be hands-on with day-to-day operations while contributing to innovation at your location.
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A typical day includes:
- Meetings across business areas
- Deep analysis of performance and risk metrics for sites
- Forecasting ahead to prepare for varying demand levels
- Constant mentoring and coaching of your team
- Serving as a leadership figure to help managers grow
About the Team
Customer Fulfilment (CF) is where Amazon began—back when it was just a team of booksellers. From humble beginnings, CF has grown into a globally scaled force handling over 1.5 million orders daily. The team underpins the company’s expansion into new regions and services, using cutting-edge technology to expand product ranges while ensuring fast, affordable delivery.
As the first link in the chain connecting customers to products, CF operates from Fulfilment Centres—also known as the ‘First Mile’—where Amazon packages begin their journey. These hubs manage dynamic inventory and ensure swift deliveries around the clock.
Opportunities exist for diverse skills, from physical product handling to data analytics, offering insights to drive smarter business decisions globally.
Basic Qualifications
- Bachelor’s or Master’s degree in business, data science, public administration, finance, engineering, human resources, or a related field
- Experience managing at least 2-3 managers and 50+ people indirectly
- Strong communication skills to collaborate effectively with stakeholders at all levels
- Experience leveraging data to influence business decisions
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Preferred Qualifications
- Familiarity with Six Sigma tools and Lean techniques
- Prior experience in a distribution centre, logistics, or manufacturing environment
- Proficiency in using the MS Office suite (Word, Excel, Outlook) in a professional setting
Amazon’s Approach
Amazon is an equal opportunities employer. We value diversity, making hiring decisions based on experience and skills.
We prioritise your privacy and data security. For details on how we handle your personal information, see the Privacy Notice.
Amazon is committed to inclusivity. If you have a disability and require a work accommodations during hiring or onboarding, visit Employability Support.
For regions not listed above, contact your Recruiting Partner.
Company: Amazon UK Services Ltd. Job ID: A10458658
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