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Operations Manager
Manager, Operations
How You Will Make a Difference
The primary role of the Manager, Operations is to plan, direct, and oversee the operations in their assigned category. Responsible for meeting the operational goals of the department in terms of:
- Quality delivery
- Cost efficiency
Key responsibilities include:
- Coaching and developing personnel to ensure both technical progression and career advancement
- Fostering a spirit of empowered work teams and unity among department members
- Implementing continuous improvement measures
- Providing in-depth product knowledge, processes, and procedures to collaborate effectively with:
- The Sales Team
- Customers (including issue resolution and completing workplace functions)
- Overseeing supervisors of Shipping/Receiving and Inventory Control to:
- Support issue resolution
- Provide direction
- Ensure efficient product delivery to internal and external customers
- Direct customer engagement to address department-specific issues
- Leading a lean operating environment
What Is Involved
Core Responsibilities:
Production & Logistics
- Manage day-to-day operations of the production unit, including:
- Collection and delivery of contaminated products to the site
- Delivery of quality-sterilised products to customers
Capital Equipment Management
- Monitor and control use of capital equipment against performance and efficiency measures
Health & Safety Leadership
- Assume responsibility for all Health and Safety Policy issues, ensuring compliance with procedures
- Oversee training and communication of guidelines to designated staff
- Serve as site Fire Controller
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Quality Assurance
- Lead initiatives for continuous improvement, innovation, and corrective actions
- Implement feasible suggestions for advancement
- Ensure all despatched products meet accepted company quality guidelines and promote a quality-centred culture
Maintenance & Operations Control
- Manage planned maintenance of premises
- Resolve occurring faults
- Collaborate effectively with all personnel as required
Production Planning & Customer Compliance
- Plan and schedule production to meet agreed specifications and customer requirements
- Approve test reports on process equipment in alignment with NHS guidelines
Staff Monitoring & Performance Support
- Monitor absence levels and analyse data:
- Engage with Team Leaders
- Interview staff as needed
- Refer employees to the Company Medical Advisor
- Coach employees in accordance with Synergy Health Performance Management policies, supporting:
- Operational success
- Induction mentorship as required
Financial & Budgetary Responsibilities
- Agree on financial parameters and budgets
- Monitor adherence to financial targets
- Ensure rigorous monitoring and control
Emergency Management & Cross-functional Engagement
- Participate in the on-call management service to provide emergency services to customers
- Lead and promote participation in all Company communications initiatives, including:
- Team Briefings
- Employee forums
- Staff meetings
General Compliance
- Undertake any reasonable management request
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Required Experience
The Manager, Operations should demonstrate:
Leadership & Change Management
- Leadership experience to:
- Drive results by encouraging contributions
- Address important issues
- Act as a catalyst for change and continuous improvement
Teamwork & Collaboration
- Experience fostering teamwork:
- Creating synergistic, problem-solving teams
- Enhancing department success through collective efforts
Coaching & Development
- Ability to lead, develop, and guide employees by:
- Establishing a feedback-driven environment
- Providing constructive and positive feedback
- Addressing performance issues
- Grooming employees for advancement opportunities
Technical Proficiency
- Proficiency in all Microsoft Office applications
- Preferred: Experience with Oracle
Business Acumen
- Experience understanding and working with:
- Company financials
- Department cost structures
- Budgets
- Operating costs
Equal Opportunities
STERIS plc offers fair employment opportunities without discrimination based on:
- Age
- Disability
- Gender reassignment
- Marriage or civil partnership
- Pregnancy and maternity
- Race
- Religion or belief
- Sex or gender
- Sexual orientation
- Any other legally protected characteristic
STERIS is a leading provider of healthcare and life sciences solutions, with a global mandate to: Support patient care through infection prevention. Create a healthier and safer world.
For more information, visit: www.steris.com
STERIS strives to be an Equal Opportunity Employer.
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