Ocado Logistics
Operations Manager
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Delivery Operations Manager
Ocado Logistics – Stoke Permanent | Competitive Salary on Offer
Why Ocado?
We’re Ocado Logistics – the backbone of the UK’s retail innovation. Our mission fuels a world-class customer experience, backed by groundbreaking technology, fast-expanding operations, and bold global partnerships.
From cutting-edge warehouses to collaborative offices, we revitalise the supply chain. Your impact here reaches far beyond logistics: fuel your career in a dynamic, ever-changing landscape where no two days are the same. Your expertise can redefine how the world shops for good.
About the Role
Join us as Delivery Operations Manager at our latest site in Stoke! You’ll lead a vast operations hub, ensuring peak performance and excellence. With accountability over staff, vehicles, facilities, and customer satisfaction on a large scale, this role is your chance to drive operational excellence while fostering team morale. You’ll champion our five pillars—Safety, People, Customer, Delivery, and Cost—as you shape a culture of continuous improvement.
Key responsibilities:
- Oversee daily operations, team management, and customer service delivery in a high-volume logistics environment.
- Deliver 25,000+ weekly orders via a 100+ fleet, ensuring on-time performance and KPI success.
- Lead analytics, reporting, and financial budgeting with advanced Excel/SPreadsheet proficiency.
- Build cross-team collaboration and align stakeholders for seamless delivery excellence.
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Key Responsibilities
- Head Quarters Stewardship: Manage staff, facilities, fleet, and customer satisfaction from reason onwards.
- Team Leadership: Direct 300 colleagues (5 Direct Reports + broader team spanning managers, CSTMS agents, and operations).
- Operational Metrics: Drive performance through on-time deliveries, safety, absence rates, health & wellness, and professional development programmes.
- Resource Strategy: Allocate staff, budgets, and initiatives to meet financial and efficiency targets.
- Data Ownership: Leverage analytics to refine operations, reporting metrics to senior management in real time.
About You
We’re seeking driven, results-driven department heads to align with us in redefining logistics. Ideal candidates should have:
- 10+ years in senior operations or site management, especially within transport/fleet/fulfilment.
- Proven record in leading diverse and high-volume teams in fast-paced, service-driven settings.
- Strong charaxial humility: engage every colleague, align communication strategies, and resolve challenges with proactive, hands-on solutions.
- Intuitive mindset: be self-reliant and investiniative, creating strategies that elevate both productivity and team morale.
- Sharp analytical skills: interpret complex data and use it to refine processes. Legendary desk spreadsheets competitiveness a must.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience in logistics/distribution tends to be value-added, though we prioritise purpose.
The Return
Here’s what you gain:
Recognition & Rewards
- Award-winning Culture of Recognition: celebrate excellence and foster inclusiveness.
- Benefits Package: work-life balance, healthcare packages, pension schemes, compassionate leave.
Health & Wellbeing
- Employer-matched pension contribution (5% of salary).
- Private medical cover, Income Protection, and Life Insurance.
- HR’s holistic well-being provision.
- Generous annual leave, eligible for further leave purchases after 5 years.
Cultural Perks
- Family-Friendly Policies: inclusive leave options for maternity/adoption, parental support, and inclusive paternity provisions.
- Share schemes to align success with company progression.
- Lifestyle benefits including Cycle to Work, car salary sacrifice.
Shopping Discounts
Enjoy 15% off Ocado’s shopping portal, exclusive leisure/retail savings, and tailored perks across dining, entertainment, travel, and more.
Our Commitment
- DIA Equity: inclusive policies prioritise diversity, accessibility, and disability-inclusive practices.
- We’re Disability Confident: exhibiting structural support for diverse talent.
Join our team! Apply today—whichever your background, we’re looking for you.
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