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Operations Manager
Operations Manager
Company: FlightStory Reporting To: Head of Product & Ecommerce Location: London
About FlightStory
We are a media and investment company, committed to elevating stories, building communities, and supporting founders that inspire a healthier, happier humanity. We scale creator-led media, ventures, and communities.
Role Mission
Own the end-to-end operational delivery of the The Diary of a CEO/Behind The Diary product ecosystem, ensuring products are sourced, launched, delivered, and replenished effectively to support growth—both at launch and in the long term.
This role encompasses ecommerce operations, supply chain, merchandising, buying, and product delivery, with responsibility for:
- Managing suppliers
- Overseeing stock and inventory planning
- Coordination of operational timelines
- Ensuring smooth, efficient product flow from concept to market
As the operational owner across the product function, you’ll balance commercial performance, customer demand, operational efficiency, and execution, driving revenue growth while minimising risk. You’ll work closely with the Head of Product & Ecommerce to:
- Optimise operational readiness
- Align supply planning, inventory management, and launch execution
- Scale the operations and supply chain function as the ecosystem expands
This is a hands-on, mission-critical role in a fast-growing business.
Key Outcomes
- Control stock and inventory management, ensuring optimal levels and minimising stockouts or excess inventory
- Manage replenishment cycles and stock continuity to maintain availability of top-selling products while managing surplus
- Build data-driven demand forecasts based on sales trends, marketing activity, and launch plans—key to informed buying and supply decisions
- Source, onboard, and manage suppliers, ensuring quality, reliability, and strong commercial terms
- Support buying and range planning, aligning product sourcing, costing, and ordering with demand and objectives
- Oversee product development and launch timelines, coordinating across product, creative, suppliers, and operations teams
- Improve end-to-end supply chain efficiency in production, logistics, fulfilment, and ecommerce operations
- Ensure operational readiness for launches with optimal stock, planning, and delivery timelines
- Optimise margins through cost control, supplier negotiation, and operational efficiencies
- Facilitate seamless cross-functional execution between product, ecommerce, growth, and creative teams
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Core Competencies
- Experienced in operations, ecommerce, merchandising, buying, supply chain, or product operations
- Deep understanding of operational processes in production, logistics, inventory, and ecommerce
- Expertise in supplier management, stock planning, forecasting, and operational delivery
- Strong commercial and financial acumen, with insight into margins, profitability, and cost structures
- Exceptional project and stakeholder management, juggling multiple timelines and priorities
- Data-driven mindset to inform forecasting, planning, and buying decisions
- Agile problem-solving skills for fast-paced scenarios
- Central operational lead shaping efficiency across ecommerce, supply chain, and product delivery
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Why You’ll Thrive Here
- Love building structure and operational processes in a scaling organisation
- Highly organised with the ability to manage multiple threads seamlessly
- Blend commercial acumen with operational execution
- Proactively solve challenges and keep projects moving
- Enjoy hands-on operation, taking ownership from concept to delivery
- Excited by fast-paced, entrepreneurial environments with evolving priorities
- Passionate about quality, customer experience, and operational excellence
Ideal Background
- Experience in operations, ecommerce, retail, merchandising, supply chain, or creator-led brands
- Proven ability to manage suppliers, production timelines, stock planning, and operational delivery
- Support for product launches and scaling operational processes in a growing business
- Strong grasp of forecasting, inventory management, fulfilment, and supply chain optimisation
- Collaboration across product, ecommerce, creative, and growth teams
- Comfort operating both strategically and tactically in a scaling environment
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