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Operations Manager
Operations Manager (Customer and Communities Team) – Full-Time Permanent Role
Salary: Circa £53,000 per annum, including excellent benefits Hours: 37.5 per week (Monday–Friday, 9:00–17:00) Location: Primarily Bedfordshire, Hertfordshire and Essex, with a base in London (Liverpool Street) Flexibility: No-careerservice option provided
About the Role
Do you thrive in a role that pushes boundaries, inspires teams and makes a lasting difference? We are looking for an Operations Manager in our Customer and Communities Team to lead and innovate in housing services across supported, rented, and leasehold homes.
With a focus on people, processes, and culture, you’ll ensure we deliver high-quality, customer-centred services aligned with our values. Be part of a team that drives impactful change—combining creativity, variety, and exciting developmental opportunities—when you join one of UK’s Great Places to Work!
Your Key Responsibilities
Your days will be shapes by leadership, operational excellence, and putting customers at the heart of everything we do:
- Team Leadership: Manage a team of Supported Managers to hit housing service targets while upholding our core values.
- Customer-Centred Services: Engage directly with customers to tailor services that meet their unique needs and preferences.
- Operational Efficiency: Drive improvements in supported and rented housing across performance, processes, and customer satisfaction.
- Collaborative Partnerships: Work with internal teams, local authorities, housing partners, commissioners, and contractors to achieve shared goals.
- Property & Service Portfolio Management: Coordinate resources effectively in alignment with compliance, performance, and customer demands.
- Budget & Financial Management: Develop and manage up to £5m in budgets (service charges, rentals), hitting financial targets through strategic efficiency planning.
- Team Empowerment: Coach and develop your team to foster a positive culture, fostering collaboration, motivation, and growth.
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Essential Requirements
Your expertise in social housing and progress in leadership will set you up for success—we’re looking for:
- Specified Experience:
- Proven track record in older people’s accommodation, supported housing, or comparable sectors.
- Experience inspire costumer service and service improvement through feedback and timely action.
- Leadership & Relationships:
- Ability to build satisfying relationships with customers, colleagues, and external stakeholders.
- Confident leadership in supporting teams through motivational coaching, problem-solving, and operational change.
- Data-Driven Approach:
- Skill in applying performance data, budgets, and cost delegates to deliver efficiencies and value for money.
- Knowledge of statutory/regulatory housing requirements, service fulfilment standards, and KPIs.
- Soft Skills:
- Exceptional communication, negotiation, and conflict resolution.
- Comfortable handling complex stakeholder dynamics across multiple services and disciplines.
Bonus Skills:
- Experience with mining government/multi-stakeholder agreements.
- Experience in portfolio management for larger-scale housing provision.
- Experience in polishing customer services within high-impact environments.
We seek openness to adaptation, strong presential skills, and a natural attribute to problem-solving across a diverse range of service areas.
Why Join Home?
Come home to a job where your work changes real lives for the better. We were named among UK's Great Places to Work for a reason — trust, freedom, and passion run through our values. In areas like:
- Vision & Worth:
- Follow a clear purpose—you’ll know exactly where you are making a difference.
- Inclusion & Wellbeing:
- Your voice matters. We support excellence through our networks, mental health support, and commitment to workplace diversity.
- Flexibility:
- Preference for evolved-work strategies, allowing you to manage your schedule without sacrificing quality.
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Practical Details
Working Hours:
- Monday-Friday, 9:00–17:00
On-call Requirements:
- 2 weeks per year as a rotational representative for our National On Call Service.
Location Flexibility & Attendance:
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Initially based as a Companies representative.
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2 days per week rotation, visits required onto various properties to sustain our customer and colleague bonds.
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When driving is required: - Suppliers need to have their own vehicle, secured for personal/business use.
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Security: We pay for your Enhanced DBS check.
Benefits Beyond Pay
Your Growth Matters:
- Leave: 34 days (including bank holidays and an annual Me Day), gradually proportionally increases to 39 days, with ownership for *5 days available.
- Volunteering: Promoted additional leave for time spent contributing back to the community.
Health & Wage Financial Security:
- Health cash plan
- Saves you £1,140 per year with free healthcare for you and your family (if applicable). This includes:
- Mental health care, dental, vision, prescriptions, and much more.
- Saves you £1,140 per year with free healthcare for you and your family (if applicable). This includes:
- Early financial access:
- Flexible practice via Stream, in tandem with savings tools.
Discounts & Workplace Support:
- Access to 800+ discounts including household items, holidays, and tech.
- Generous benefits that include:
- Pension scheme & life insurance coverage of 3x vs salary.
- Support mechanisms to save and budget.
Find Out More & Apply
Interested in this opportunity? Visit the Operations Manager Page to:
- Get the full job description details alongside further company information.
- Understand full process of your next steps.
- Check what's waiting for you beyond the application.
Apply Now before the deadline! Apps can get processed by an accelerated deadline plan.
Support Requirements: For needs ahead of application, contact recruitment@homegrouporg.uk.
Closing Date
26th July, 11:59:00 PM
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