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Operations Manager
Operations Manager CBRE Global Workplace Solutions, Birmingham
About the Role
CBRE is the global leader in real estate services, employing over 70,000 people across 48 countries and delivering integrated real estate solutions worldwide.
Global Workplace Solutions (GWS), a division of CBRE, redefines the modern workplace by transforming commercial real estate into a competitive business advantage. This role within CBRE Global Workplace Solutions is based in Birmingham.
Job Summary
As Operations Manager, you will lead and manage a team of Regional Managers dedicated to supporting State Street’s account, ensuring collaborative working with the facilities management (FM) delivery team. Responsibilities include:
- Aligning team members with industry best practice to deliver superior client service
- Implementing standardised procedures while driving continuous improvement
- Providing governance and strategic oversight to ensure adherence to the Master Services Agreement
- Managing operational activities, reports, and compliance
Key Responsibilities
Strategic & Operational Leadership
- Serve as the primary strategic support for the Account Director
- Align operational activities with contractual and client objectives
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Client Service & Performance
- Ensure fully managed client reporting activities and contract compliance
- Measure and report contract performance against strategic targets
- Drive continuous improvement in service delivery through targeted milestones
Team & Talent Management
- Set and manage clear, measurable objectives for the team
- Oversee managing talent, including recruitment, training, and performance reviews
- Lead by example in vendor relationships, fostering high-calibre partnerships
Contract & Compliance
- Guarantee full adherence to legal, risk, and operational compliance
- Mitigate State Street CBRE debt and ensure minimised vendor financial risk
Technical & Platform Optimization
- Maximise CBRE’s technology platforms to enhance operational efficiencies
- Drive advancements in account platform performance
- Regularly update account playbooks to reflect evolving requirements
Infrastructure & Functional Management
- Provide daily management of operations and financial infrastructure
- Ensure all functional leaders align to hybrid CBRE-client priorities
Key Skills & Requirements
Core Experience
- Minimum 5 years’ experience as a COO, Senior Facilities Manager, or related senior operational role within blue-chip corporations or professional service firms
- Proven track record in corporate real estate management or facilities management
- Procurement experience is mandatory
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Technical Skills & Leadership
- Highly organised with an ability to prioritise tasks efficiently and operate under pressure
- Demonstrable team management experience, ideally in large or international contexts
- H&S or Energy Management experience is advantageous (preferable)
- Successful change programme delivery background deemed merit
Soft Skills
- Strong people management, mentorship, and strategic planning capabilities
- Exceptional stakeholder communications, negotiation, and collaboration skills
Why Join CBRE?
Our workplace solutions help businesses thrive across 48 markets. By elevating your skillset, you contribute to competitive, sustainable, and resilient environments for major global players. The role offers:
- The opportunity to be at the forefront of transformative real estate dynamics
- A pipeline to leadership roles within CBRE’s expansive network
- Significant impact on client businesses, compliance, and global operations
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