Synergy Health (UK) Limited
Operations Manager
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Operations Manager
Manager, Operations
How You Will Make a Difference
The primary role of the Manager, Operations is to:
- Plan, direct, and oversee operational activities within an assigned category
- Guide personnel to ensure technical and career progress
- Build empowered, cohesive teams for continuous operational improvements
- Work closely with Sales Team and customers to enhance product knowledge, resolve issues, and ensure timely delivery
- Oversee Shipping/Receiving and Inventory Control supervisors to resolve issues and maintain service excellence
- Foster a lean operational environment while maintaining direct engagement with customers
Key Responsibilities
To ensure effective daily operations:
Core Operational Oversight
- Manage production units and logistical handling of contaminated products, ensuring safe site collection and quality-sterilised delivery to customers
- Monitor capital equipment against established performance and efficiency metrics
Health, Safety & Compliance
- Assume prime site responsibility for Health & Safety Policy, ensuring all procedures are followed
- Oversee Fire Control protocols as defined on-site
- Ensure staff receive appropriate risk-specific training
Process & Quality Assurance
- Provide oversight for process compliance, ensuring despatched products align with Company Quality guidelines
- Promote a quality-driven culture and champion ongoing optimisation initiatives
- Lead maintenance coordination while liaising with relevant teams to resolve disruptions
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Production & Planning
- Align production schedules with customer specifications
- Endorse test reports in line with NHS guidance (User Authority approvals)
Workforce Support
- Monitor absence trends and staff performance, analysing data for actionable insights
- Conduct interviews and refer employees to the Company Medical Advisor as required
- Support employees through Synergy Health Performance Management framework and conduct mentorship programmes
Financial Accountability
- Establish and maintain financial targets while driving adherence to budgets and cost structures
Emergency & Communication
- Participate in the on-call management service to address urgent customer needs
- Lead internal communications, including team briefings, forums, and meetings
Development & Leadership
- Cultivate leadership by nurturing change initiatives, collaborative problem-solving, and innovation
- Develop teamwork to enhance operational effectiveness
- Coach and mentor staff to nurture talent and career progression
- Drive continuous improvement through structured feedback and development programmes
Required Experience & Skills
- Leadership: Ability to motivate teams, lead change, and champion vision
- Team Synergy: Foster collaborative problem-solving and decision-making as a group
- Coaching & Development: Guide team growth through structured feedback and mentorship
- Tech Proficiency: Proficiency in Microsoft Office with prior experience in Oracle preferred
- Business Acumen: Strong understanding of departmental budgets, cost structures, and financial fluency
- Problem-Solving: Introduce innovative and practical solutions to business challenges
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Equal Opportunities
STERIS plc envisions an inclusive workplace free from discrimination, adhering to UK employment law regarding:
- Age
- Disability
- Gender reassignment
- Gender (including transgender status)
- Marriage and civil partnership
- Pregnancy and maternity
- Race
- Religion/belief
- Sexual orientation
- Any other legally recognised characteristics
STERIS selects all positions based on merit, qualifications, and capability, striving for the best possible talent.
About STERIS
STERIS is a global leader in providing healthcare solutions that prioritise infection prevention. Our mission is simple yet powerful: "We Help Our Customers Create a Healthier and Safer World."
As a company, we integrate innovation, quality, and compliance to deliver critical healthcare products and services worldwide.
For more information, visit steris.com.
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