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Operations Manager
Operations Manager – Permanent Role at North Middlesex University Hospital
Location: North Middlesex University Hospital Contract Type: Permanent Hours: Full-time (40 hours per week) Salary: Competitive with a comprehensive benefits package
About the Role
Equans is seeking an Operations Manager to oversee the performance management of a designated facilities service contract at North Middlesex University Hospital. This role ensures compliance with contract specifications, company procedures, and client protocols while managing all associated subcontractors effectively.
The primary responsibilities include:
- Maintaining performance standards for contracted FM services
- Aligning activities with client-led and legal requirements
- Managing financial performance, expenditure, and cost savings
- Ensuring safety and compliance with health, safety, and COSHH protocols
This position is ideal for candidates with experience in hard facilities management (FM), an electrical bias, and strong leadership in healthcare environments.
What You Will Deliver
Core Responsibilities
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Service Delivery Excellence:
- Ensure services are provided to the highest standard, adhering to contractual and company requirements
- Manage a talented team to deliver outstanding customer service and staff relations
- Monitor and report on compliance with contractual obligations, including financial penalty avoidance
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Financial & Commercial Oversight:
- Manage expenditure and income within agreed budgets to maximise profitability
- Contribute to budget formulation, business planning, and strategic alignment
- Prepare accurate quotes, estimates, tenders, and financial reports post-project
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HR & Team Management:
- Oversee all HR-related matters, including probation, performance reviews, absences, and disciplinary procedures
- Work closely with the contract HR Manager to ensure procedures are followed
- Lead a multi-disciplinary team, fostering a collaborative, professional work environment
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Stakeholder & Risk Management:
- Lead service delivery and customer interactions, representing Equans professionally
- Manage subcontractors to ensure timely, compliant, and safe service delivery
- Schedule and review service performance regularly
- Conduct thorough risk assessments and maintain all health and safety documentation
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Operational Compliance & Maintenance:
- Verify equipment safety before use and ensure all maintenance schedules are adhered to
- Ensure all COSHH and risk assessments are up-to-date and industry/legally compliant
What We Can Offer You
Equans provides a competitive salary and generous benefits package, including:
✅ 25 days’ annual leave (plus public holidays) ✅ Life Cover equivalent to 2x annual salary ✅ Employee shopping scheme with discounts at major retailers ✅ Gym membership discounts ✅ Cycle to Work Scheme ✅ Holiday Purchase Scheme ✅ 2 paid Corporate Social Responsibility days per year ✅ Broad learning & development opportunities:
- Professional qualifications & certifications
- Collective and individual training programmes
- Personalised career support ✅ Employee Referral Rewards Scheme ✅ Access to leading employee networks:
- AccessAbility (disability inclusion)
- Encompass (LGBTQ+ community)
- RISE (ethnic diversity)
- Women Together (female employees)
- Working Parents & Young Professionals ✅ 24/7 Employee Assistance Programme and mental wellbeing app
Requirements & Skills
Ideal candidates must possess:
- Proven background in Facilities Management, preferably with a hard FM or electrical bias
- Desirable experience in the Healthcare sector (aligning with PFI contracts)
- Demonstrable capability in managing local authority legislation and compliance requirements
- Superior verbal, written, and numerical skills, with strong computer literacy
- Excellent stakeholder management, delegation, and self-motivation skills
- Experience working in large-scale multi-disciplinary teams
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Essential Notes:
- Must pass a DBS Basic Check
- Right to work in the UK is mandatory
- Open to Equans-committed hiring—agencies not required
Who We Are
Equans is a global leader in energy services, part of the Bouygues Group, with 17+ billion euros in annual revenue and nearly 100K employees across 50+ countries.
In the UK & Ireland, we offer:
- Technical, FM, and regeneration services
- Smart buildings, green mobility, and clean energy solutions
- A commitment to the energy transition and sustainability goals
Our 13,500 UK & Ireland employees collaborate across these sectors to support businesses, public organisations, and government in transitioning to net zero, digital transformation, and enhanced operational efficiency.
Diversity & Inclusion
Equans is committed to fostering an inclusive workplace, actively encouraging applications from:
- Women
- Ethnically diverse candidates
- Individuals with disabilities
- Employees who represent any protected characteristic under the Equality Act 2010
Our employee networks are designed to empower everyone, ensuring diversity and inclusion are embedded in our culture.
Next Steps
If this role aligns with your expertise, apply now—our Equans Resourcing Team will review your application promptly.
For further details, contact the Resourcing Team directly. Unsolicited agency candidates will not be considered.
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