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About us
At It’s Clean, we don’t just keep spaces sparkling—we keep people smiling too! From offices to specialist cleans, our mission is to deliver a high-quality, reliable service that makes a real difference. We’re growing fast and need an organised, people-savvy superstar to join our ops team and help keep our operations running like a well-oiled (and freshly polished) machine.
Role Description
As one of our Operations Managers, you’ll be the glue that holds everything together. You’ll be making sure every cleaning shift is covered, every customer is happy, and every member of the team feels supported. From planning rotas to delivering stock, and from onboarding new clients to solving last-minute hiccups—you’ll be at the heart of our business.
Think of it as a mix between team coach, logistics wizard, problem solver, and customer champion. No two days will look the same—and that’s exactly the fun of it!
What You’ll Do
- Lead, recruit, and support our cleaning operatives (you’ll spot the talent and bring out the best in them).
- Ensure every cleaning shift is fully staffed and smoothly communicated.
- Keep customer, supplier, and employee records in top-notch order.
- Onboard new customers and make sure they get the It’s Clean welcome treatment.
- Order, manage, and deliver cleaning stock (yes, you’ll be our fairy godparent of mops, buckets, and eco-friendly sprays).
- Handle admin with flair—phone calls, emails, paperwork, and all things organisation.
- Step in with solutions when the unexpected happens (because it sometimes will!).
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Who We’re Looking For
You’ll thrive in this role if you:
- Have experience running remote teams and juggling dynamic schedules.
- Are a whizz with Excel, Outlook, and CRM systems.
- Love working with people—whether it’s building strong customer relationships or coaching your team.
- Are super organised, detail-driven, and calm under pressure.
- Can drive (a clean manual driving licence is essential).
- Bring energy, confidence, and a “let’s make it happen” attitude.
- Bonus points if you’ve worked in cleaning, facilities, or SME environments before—but it’s not essential.
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What’s in It for You
- A chance to play a key role in a growing company.
- A job where every day feels different (and never boring).
- Support with your own training and development.
- A friendly, supportive team who value your ideas.
- The satisfaction of seeing your hard work translate into shiny, spotless customer spaces!
The Details
- Flexible working between 8am and 6pm up to 40 hours pw.
- DBS check required.
- Full training provided.
- Based at our Harrogate office (but expect to be out and about visiting customers, conducting audits, delivering keys, stock and solutions).
Ready to Join Us?
If you’re someone who loves people, problem-solving, and keeping operations running smoothly, we’d love to hear from you! Apply now and let’s make Yorkshire shine together.
Job Type: Full-time
Benefits:
- Competitive Salary
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
Work Location: In person
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