LGH Hotels Management Ltd
Operations Manager
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The Queen at Chester Hotel
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The Queen at Chester, by Handwritten Collection (Accor)
Be Part of History. Lead a Hotel with a Story Unlike Any Other.
Some hotels are places to stay. The Queen at Chester is a place to remember.
As the first Handwritten Collection hotel in the UK, The Queen at Chester represents a new chapter for one of the city's most iconic hotels. Combining the individuality, character and local charm of Handwritten Collection with the global strength of Accor, this is a rare opportunity to help shape the future of a landmark destination.
We're looking for an inspiring Operations Manager to lead the day-to-day operation, elevate the guest experience, develop talented teams and ensure every detail reflects the warmth, personality and authenticity that defines Handwritten Collection.
This is more than an operational role. It's an opportunity to leave your mark on a hotel that is making history.
What You'll Be Doing
As Operations Manager, you'll be at the heart of the hotel, connecting departments, inspiring colleagues and ensuring exceptional experiences for every guest.
You Will
- Lead the operational performance of the hotel across Rooms, Food & Beverage and Guest Experience.
- Create a positive, engaging culture where people feel valued, supported and empowered.
- Coach, develop and inspire department leaders to achieve their full potential.
- Ensure consistently high standards across all guest touchpoints.
- Drive operational efficiency while maintaining a personalised and memorable guest experience.
- Monitor financial performance, labour productivity and operational KPIs.
- Champion guest satisfaction and respond proactively to opportunities for improvement.
- Work closely with the General Manager to deliver business objectives and commercial success.
- Support recruitment, succession planning and talent development initiatives.
- Help establish The Queen at Chester as one of the most distinctive lifestyle destinations in the region.
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Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role will suit someone who loves bringing people together around a common purpose.
You're Likely To Be
- A current Operations Manager, Hotel Manager or experienced Heads of Department leader ready for your next challenge.
- Passionate about creating environments where people can thrive.
- Energised by leading teams, solving problems and making things happen.
- Someone who enjoys balancing commercial results with genuine hospitality.
- Motivated by building a culture where colleagues feel a sense of belonging and pride.
- Excited by the opportunity to help shape the future of a unique hotel within one of the world's leading hospitality groups.
- Comfortable working in a fast-paced environment where no two days are the same.
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Most importantly, you'll believe that great guest experiences start with great colleague experiences.
Hotel
The Queen at Chester, Handwritten Collection by Accor, is the first Handwritten Collection hotel in the UK. Originally opened in 1860, this iconic railway hotel blends rich heritage with contemporary hospitality, offering guests a unique and authentic experience in the heart of Chester.
Located opposite Chester Station, the hotel features 218 stylish bedrooms, elegant dining spaces, a hidden terrace oasis, and eight versatile meeting and event rooms. As part of Accor's Handwritten Collection, The Queen celebrates individuality, local character and memorable guest experiences, making it one of Chester's most distinctive destinations.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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