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Operations Manager
Location: Coventry Employment Type: Full-time Contract Type: Permanent Shift Pattern: Work Shift: Days Hours per Week: 45 Salary: Competitive salary plus benefits Closing Date: 13 July 2026
At Asda, we want you to Find Your Everything.
As our Operations Manager, you’ll:
- Deliver excellence across the store by embedding consistent routines.
- Optimise availability, waste control, and shrink to meet key performance targets (KRAs).
- Review and improve store processes, including:
- Adhering to contract-based management and wage control.
- Leading managers and teams in achieving high standards across:
- Ambient and Fresh departments
- George and General Merchandising in large-format stores.
- Drive a culture where colleagues feel valued, trusted, and motivated to exceed expectations.
- Listen with empathy, respond with care, and foster open, respectful dialogue.
- Be transparent in decisions, sharing objectives ("the why") and encouraging collaborative problem-solving.
- Coaching through questions, empowering ownership, and celebrating initiative.
- Embed "Asdaness"—a passion for heart, pride, and high performance.
- Foster healthy competition to drive sales across the trading floor.
Key Responsibilities
You’ll need to:
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Execution and result focus:
- Demonstrate resilience, precision, and passion for hitting targets.
- Hold managers accountable for delivery of operational standards.
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Commercial awareness:
- Understand the impact of availability, waste, and shrink on store performance.
- Lead the shrink agenda, driving standards and opportunities for improvement.
- Ensure POS (Point of Sale) compliance for clarity and customer value.
- Seize opportunities with clear, actionable outcomes.
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Coaching and Leadership:
- Support and develop your team by fostering improvement in routines and processes.
- Foster a culture of customer-focused excellence with heart and personality.
- Focus on "getting one more item in every basket."
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Organisation and Efficiency:
- Prioritise and delegate effectively in a fast-paced environment.
- Ensure promotional activities align with briefs and deadlines.
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Collaboration:
- Work seamlessly across teams to ensure codified operational practices and a superior customer experience.
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Data-driven decisions:
- Use insight data to guide operational improvements.
- Support compliance—ensuring the store is legal, secure, and customer-service friendly.
Key Requirements
You’ll bring:
- Experience managing diverse teams in a large-format retail environment, where pace and energy drive success.
- Strong operational and commercial knowledge of food and non-food departments.
- A track record of improving availability, reducing waste, and controlling shrink.
- Experience developing large teams through solid leadership and fostering resilience.
- Competence in handling employee relations (ER) cases and familiarity with HR policies.
- Exceptional organisational skills and a dedication to exceptional customer service.
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This second-in-command role offers the chance to shape operational success in one of Asda’s Superstore/centres.
What You’ll Love
Beyond a competitive salary, you’ll enjoy:
- 15% colleague discount at Asda from day 1 (available for you + a named user).
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye tests for you and a nominated user.
- Discounted services across Asda offerings:
- Mobile, Pharmacy, Opticians, Personal Loans, Pet Insurance, Travel Insurance, Travel Money, Tyres, and Breakdown Cover.
- Stream: Flexible pay, financial coaching, exclusive savings accounts, and more.
- Company pension.
- Wellbeing support, including:
- 24/7 virtual GP and EAP service.
- Access to free counselling, legal, mortgage, cancer, and bereavement support.
- Asda Allies Inclusion Networks to celebrate diversity and belonging.
- Excellent parental leave policies, including:
- Maternity/adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for fertility.
- Colleague recognition programme.
- Special offers, from airport parking to cinemas and theme parks.
Apply Today
At Asda, retail isn’t just a career—it’s an opportunity to reinvent. We’re constantly reimagining retail, creating new roles daily.
Interested? Apply now and become part of something bigger. Keep checking our open positions to stay informed!
#FollowAsda | #ReimaginingRetail | #FindYourEverything
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