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Operations Manager
Operations Manager – Fenyx Bridging
About Fenyx Bridging
Fenyx Bridging provides clients with fast, affordable short-term property financing to unlock investment opportunities and keep projects on track. Our solutions are tailored to developers, investors, and property professionals, offering flexible bridging finance that maximises cash flow management, efficiency, and transactional flexibility.
Our team thrives in a dynamic, project-driven environment, merging financial expertise with hands-on problem-solving. We deliver responsive, client-focused service, valuing reliability, clarity, and collaborative solutions.
About the Role
We’re looking for an Operations Manager (full-time, on-site in the City of London) to lead and optimise our bridging finance workflows from start to finish. This strategic role ensures smooth, efficient operations while aligning with our focus on speed, compliance, and client satisfaction.
Key Responsibilities
- Oversee end-to-end operational workflows, from initial client enquiry through to deal completion, ensuring accuracy, timeliness, and compliance.
- Coordinate with underwriting, compliance, sales, and funding teams to streamline cross-departmental processes and resolve bottlenecks.
- Monitor KPIs and operational metrics, identifying trends and implementing data-driven improvements to enhance efficiency and mitigate risk.
- Draft, maintain, and refine operational policies, procedures, and standard operating practices (SOPs) to uphold consistency and regulatory standards.
- Collaborate with IT teams to optimise systems and tools, ensuring seamless integration between CRM, loan management, and documentation platforms.
- Manage resources effectively, including staffing, timescales, and project prioritisation, to support delivery deadlines.
- Verify and safeguard documentation and client data, ensuring compliance with FCA, GDPR, and internal benchmarks.
- Support leadership reporting—provide performance insights, data analysis, and operational recommendations to inform strategic decisions.
- Foster a supportive, high-performance culture, including staff training, mentorship, and consultative leadership to drive engagement and accountability.
- Respond to client and partner queries with clarity, resolving operational queries independently where possible.
- Represent Fenyx externally where appropriate, maintaining a strong internal-external liaison on complex cases.
- Contribute to initiatives focused on process refinement, regulatory compliance updates, and technological advancement.
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Who We’re Looking For
We are seeking candidates with 2–4 years’ experience in operations management, preferably in financial services, property finance, or a regulated environment, where they’ve demonstrated skills in process design, workflow optimisation, and risk management.
Essential Skills & Qualifications
- Proven operations management experience, ideally in real estate finance, lending, or fintech.
- Expertise in workflow coordination, documentation management, and data accuracy, including familiarity with CRM or loan management systems (e.g., Encompass, Dot period).
- Strong analytical and problem-solving ability, with the confidence to interpret metrics, reports, and charts to drive process improvements.
- Outstandingly organised, with exceptional time management to juggle concurrent transactions and tight deadlines.
- Clear, professional communication—navigate conversations between internal teams, external stakeholders, and clients, adapting tone for presentations or problem resolution.
- Technical literacy: Proficient in Microsoft Office/Google Workspace and open to upskilling in operational tools, pipelines, and analytics software (e.g. Tableau, Power BI).
- Familiarity with lending, property transactions, and risk/compliance frameworks; bridging finance or real estate finance experience is highly advantageous.
- Demonstratable leadership abilities, including team coaching, mentorship, and conflict resolution to foster a collaborative, performance-driven culture.
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Preference
- Prior experience working in or near London’s property or finance sector.
- Hands-on compliance or regulatory assurance knowledge, particularly in bridging product standards.
- Self-motivated, details-oriented, and comfortable operating with high autonomy in fast-paced environments.
Access & Availability
- Must be eligible to work on-site in the UK.
- On-site presence is mandatory, with flexibility to respond to project demands outside standard hours as needed.
Let’s optimise operations, elevate standards, and deliver unbeatable service—apply now if you thrive in a data-driven, fast-moving team addressing real-world property finance challenges.
Fenyx Bridging embraces equality and diversity, fostering an inclusive culture where all talent contributions are valued.
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