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Places for People – Recruitment for 2 Operations Managers (Permanent)
At Places for People, we hire People, not numbers! If you align with our values—doing the right thing, embracing enthusiasm, building community spirit, respecting each other, and enjoying your work—our doors are open to you. As the UK’s leading social enterprise, we’re dedicated to fostering inclusive and thriving communities for both our customers and employees.
About the Organisation: Touchstone
For over 30 years, Touchstone has evolved by seizing new opportunities. As part of the Places for People Group, we deliver professional property management and prioritise outstanding customer experiences.
Role Overview: Operations Manager (x2)
Location: Touchstone Bath, on-site (future hybrid: 3 days remote post training – up to 3 months)
Hours:
- Mon–Thu: 9:00 AM – 5:30 PM
- Fri: 9:00 AM – 5:00 PM. Hybrid working begins after an initial training period (up to 3 months).
Reporting To: Portfolio Manager.
Key Responsibilities
You’ll drive property management operations across:
- Affordable Rent properties
- Shared Ownership schemes
Core duties include:
- Compliance & Standards: Ensure adherence to legislation, client SLAs, and internal policies. Partner with leadership to establish best practice across the portfolio.
- Customer Excellence: Champion high-quality customer service—a priority for this role.
- Team Leadership: Manage direct reports, conduct appraisals, and foster professional development.
- Stakeholder Alignment: Collaborate with managers to maintain consistency in service delivery.
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Requirements
The ideal candidate will: ✔ Possess industry knowledge of the social housing property sector ✔ Demonstrate a positive attitude and growth mindset ✔ Excel in financial analysis, problem-solving, and stakeholder engagement ✔ Have sound communication skills and an ability to deliver pragmatic oversight.
A basic DBS check is mandatory for this role.
** Benefits: Why Join Us?**
We’re a diverse, ambitious, and people-focused organisation that prioritises:
- Your growth and success through development opportunities.
- Job security and challenging, rewarding work within inspiring community settings.
- A comprehensive benefits package, including:
- Competitive holiday/sick pay
- Pension contributions matched by Places for People
- Training and upskilling opportunities
- Discounts across retail, leisure, and travel partners
Diversity & Inclusion
We’re committed to fostering an accessible, empowering workplace. Specific initiatives include: 🔹 Guaranteed interviews for:
- Disabled/neurodivergent applicants (meeting essential criteria)
- Armed Forces veterans and partners
- Recognised via UK’s Disability Confident Employer scheme (Level 2)
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Reasonable adjustments for interviews or accommodations (e.g., flexible hours) can be requested—we’re here to support you. If you’re a candidate with protected characteristics or require certain accommodations, let us know—we’re happy to collaborate.
Candidates data may also be stored in Google Drive, OneDrive or Dropbox during the recruitment process
Next Steps
Questions? Email our recruitment team. Pre-existing applicants can contact our skills and employment team for organisational-specific support.
Priority note: Applications may close early if demand exceeds projected capacity. Apply ASAP.
Recruitment Note to Agencies: Places for People operates a Prospectus Selection List (PSL)—no cold calls accepted.
Safeguarding Commitment At Places for People, we uphold robust safeguarding policies to protect:
- Children, young people
- Adults at risk.
All roles include DBS checks where applicable. Collaboration in safeguarding efforts is a core expectation for every colleague—report concerns if any arise.
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