Mitie Cleaning & Hygiene Services
Operations Manager
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Location
Stockport
Contract
Full-time (37.5 hours, Monday–Friday, 08:00–17:00)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Operations Manager to lead the end-to-end delivery of engineering maintenance services within a regulated pharmaceutical manufacturing environment.
This role is critical to ensuring all maintenance activities are delivered safely, compliantly, and in line with GMP and client standards. You will oversee planned, reactive, and remedial maintenance to ensure asset reliability, operational continuity, and service excellence, while acting as the key interface between engineering teams and the client.
Role Responsibilities
- Lead the delivery of planned preventative maintenance (PPM), reactive maintenance, and minor works in line with contractual requirements.
- Ensure continuity of operations across critical systems and shift patterns.
- Maintain full compliance with GMP / GxP standards, statutory regulations, and client procedures.
- Drive asset reliability through effective maintenance strategies including predictive and condition-based maintenance.
- Monitor asset performance trends and implement improvements to reduce downtime and extend lifecycle.
- Manage and develop multi-disciplinary engineering teams, ensuring competency, performance, and effective resourcing.
- Oversee subcontractor performance, ensuring compliance with safety, quality, and operational standards.
- Coordinate maintenance planning, shutdowns, and critical activities using CAFM and asset management systems.
- Define and monitor KPIs including PPM compliance, asset uptime, and service performance metrics.
- Ensure safe execution of all activities through Safe Systems of Work and Permit to Work processes.
- Manage operational budgets, including labour, materials, and subcontractor costs, ensuring financial targets are met.
- Act as the primary interface with the client, leading operational reviews and maintaining strong stakeholder relationships.
- Drive continuous improvement using data insights, lean principles, and performance analysis.
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Required Qualifications
- Degree (or equivalent) in Engineering or a related discipline
- Significant experience in engineering maintenance delivery
- Experience within pharmaceutical or regulated manufacturing environments
- Strong knowledge of GMP / GxP standards
- Experience with asset management and CAFM systems
- Proven leadership experience managing multi-disciplinary engineering teams
What We're Looking For
- Strong engineering maintenance leadership with a track record of delivering high-performing services
- In-depth understanding of maintenance strategies (PPM, predictive, condition-based)
- Ability to manage complex operations in regulated environments with strict compliance requirements
- Strong stakeholder and client management skills
- Commercial awareness with responsibility for budgets and cost control
- Excellent planning, organisational, and problem-solving abilities
- Proactive, results-driven approach with a focus on continuous improvement
Desirable
- Experience working within pharmaceutical, biotech, or GMP-regulated environments
- Strong understanding of compliance frameworks and audit requirements
- Experience driving operational excellence and performance improvement initiatives
What's in it for you?
- Opportunity to lead engineering operations within a highly regulated and technically advanced environment
- Exposure to a collaborative, high-performing team and critical infrastructure
- A supportive culture focused on safety, compliance, and continuous improvement
There's a place for you at Mitie — join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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