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Operations Manager
About the Team
As an Operations Manager, you’ll work directly with our Senior Operations Manager and be responsible for delivering successful shifts. Your focus will be on fostering a skilled, motivated team so that our customers’ boxes are packed perfectly every time.
We’re looking for candidates who demonstrate:
- A real obsession with customer success
- The ability to earn trust quickly
- Experience in developing top talent within the industry
What You Will Be Doing
- Oversee end-to-end operations: Manage the receipt of products through to production and dispatch of customer boxes
- Lead a team of Shift Managers and Team Leaders, driving shift performance and continuous improvement
- Ensure compliance with KPIs for:
- Health and safety
- Quality
- Food safety
- Team culture
- Resolve issues dynamically to minimise impact on shift performance and customer experience
- Develop and empower the operational team across multiple report layers
- Initiate innovative projects across areas such as:
- Customer experience
- Waste management
- Lean production
- Shape the Hellofresh employer brand, including recruiting future talent
Who You Are
We’re looking for candidates with:
- Operations background (preferably with experience managing large indirect teams in high-performing environments)
- Experience using warehouse management systems
- Strong adaptability to fast-paced, rapidly changing settings
- An ability to lead from the front and develop teams to exceed expectations
- Proven skills in:
- Motivating direct reports, peers, and supporting functions
- Engaging stakeholders and making logical, effective decisions
- Exceptional communication and decision-making abilities
- Energy, commitment, and flexibility (with a "can-do" attitude)
- Strong knowledge of:
- Health and safety in warehouse/production environments
- Food hygiene standards
- Automated operations (experience is beneficial)
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What You Will Get in Return
| Benefit | Details |
|---|---|
| Staff discounts | 70% off Hellofresh or Green Chef boxes |
| Pension scheme | Company-backed savings plan |
| Gym membership | Discounted access to fitness facilities |
| Private health insurance | Bupa cover (dental and family options) |
| Wellbeing support | Mental health first aiders + Employee Assistance Programme |
| Dog-friendly office | London site only |
| Eye care scheme | Vision health support |
| Cycle to work scheme | Tax-efficient cycling benefits |
| Group Life Assurance | Financial security for you and your family |
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Location: Spondon, Derby
Working Schedule: Rotating Wednesday to Saturday shifts (days and nights, every 3 months, 7:00 AM–7:00 PM)
Next Steps
- If your application is successful, HellosFresh’s Talent Acquisition Team will contact you within 2 weeks.
- Health & safety compliance: You must cooperate fully with our protocols, report incidents, and raise concerns.
- Existing employees: Ensure you discuss this application with your line manager first.
Note: We’re unable to provide visa sponsorships, so you must have the right to work independently in the UK.
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