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Operations Manager - Social Housing Maintenance
We are looking to appoint an experienced Operations Manager to lead the delivery of responsive maintenance services across social housing portfolios in the West Midlands. This is a senior operational role with full responsibility for service performance, customer satisfaction, health & safety, and commercial outcomes across multiple workstreams including kitchens, bathrooms, roofing and heating.
Key Responsibilities
- Operational leadership of responsive maintenance contracts within social housing
- Management of kitchens, bathrooms, roofing and heating workstreams
- Ownership of KPIs, SLAs, quality and customer satisfaction
- Leadership of Contract Managers, Supervisors, operatives and supply chain partners
- Ensure compliance with Health & Safety and statutory regulations
- Programme planning and resource optimisation
- Commercial performance including cost, margin and variations
- Client relationship management with Housing Associations and Local Authorities
- Driving continuous improvement and operational best practice
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About You
- Currently operating in an Operations Manager or similar role within responsive maintenance
- Experience working for a Tier 1 contractor preferred
- Proven delivery of high-volume reactive maintenance services
- Strong leadership and people management skills
- Commercially aware with strong operational judgement
- Excellent communication and stakeholder management skills
Qualifications & Requirements
- Construction-related qualification (HNC/HND or equivalent preferred)
- Strong Health & Safety awareness
- Full UK Driving Licence
- IT literate with operational reporting experience
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What's on Offer
- Senior leadership opportunity within social housing maintenance
- Long-term regional workload across the West Midlands
- Competitive salary and benefits package
- Career development within a Tier 1 operating model
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting.
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