Amazon
Operations Manager, Amazon, Dunfermline, Customer Fullfillment
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Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time or support them to return items into the business through our Reverse Logistics processes. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
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A typical day will involve meetings with different areas of the business, diving into performance and metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.
Basic Qualifications:
- Experience in people management and stakeholder management
- Experience using data analysis to drive business decisions
- Experience in a Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics, or related environment/operations
- Advanced proficiency in verbal and written English and intermediate proficiency in the local language
Preferred Qualifications:
- Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience in warehouse operations and logistics or equivalent
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) in a professional environment
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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