VONNE (Voluntary Organisations' Network North East)
Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Thursday, August 6, 2026 - 23:59
Based: Sunderland
Salary: £30,000 to 35,000 Per Annum
Salary Type: Salary Scale
Location: Tyne and Wear
Role description: Manager
Are you an Operations Manager with a passion for supporting charities and purpose-driven organisations to thrive? Do you have a proven track record of managing client relationships, coordinating projects, improving operational processes, and leading a team to deliver outstanding results? If so, we'd love to hear from you.
At Ability Consultants, we support charities, CICs, schools, social enterprises, and community groups across the UK to secure vital funding and deliver lasting impact. Our clients trust us to provide expert fundraising support, helping them focus on what they do best while we secure the resources they need to grow and succeed.
The Role
As Our Operations Manager, You Will
- Manage client accounts, ensuring excellent communication, timely delivery, and high levels of client satisfaction.
- Lead and support a small team, overseeing workloads, performance, and the delivery of high-quality services.
- Coordinate projects, deadlines, and operational activities to ensure smooth service delivery.
- Support funding applications and bid writing when required, including identifying opportunities and maintaining records.
- Oversee administration, CRM systems, reporting, and organisational processes.
- Manage organisational communications, including shared inboxes and social media.
- Build and maintain positive relationships with clients, colleagues, partners, and stakeholders.
- Drive continuous improvement by developing efficient systems and processes that support business growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
You will have:
- Proven experience in operations management, business support, or a similar role.
- Experience managing client relationships, projects, and competing priorities.
- Strong leadership skills with experience supporting and motivating a team.
- Excellent organisational, communication, and problem-solving abilities.
- Confidence using Microsoft Office, CRM systems, and project management platforms.
- The ability to improve processes, manage multiple deadlines, and work independently.
- A professional, proactive, and client-focused approach.
- A passion for supporting charities, community organisations, and purpose-driven businesses to succeed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Ability Consultants?
- Salary: £30,000-35,000 per annum (FTE)
- Permanent contract
- Hybrid working (Washington office and home working)
- 28 days annual leave (including public holidays)
- Access to Bright Exchange and Employee Assistance Programme
- Work with inspiring charities and organisations across the UK
- Join a consultancy with an outstanding Net Promoter Score of 69, reflecting exceptional client satisfaction.
What Our Clients Say
“Without Ability Consultants we wouldn’t be where we are today. They go above and beyond for us.”
“Significant growth in income and an expert on hand all of the time.”
Apply Today
Send your CV (and optional covering letter) to darren@abilityconsultants.co.uk
For an informal discussion about the role, email darren@abilityconsultants.co.uk
Closing date: 06/08/2026 at 23:59*
Interviews: 20th August 2026 (planned and subject to change)
Please note, that we are recruiting on a rolling basis and may close this vacancy early if a suitable candidate is appointed, so we encourage early applications.
Help good organisations achieve great outcomes. Join Ability Consultants today
Job document 1Apply for this job
Back to jobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills