Moylans Design Ltd
Operations Manager
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Company Description
Moylans Design Ltd is a kitchen design studio and showroom that has been serving clients from its Leigh-on-Sea location since 1999. The company designs and installs high-quality, bespoke kitchens for desirable homes across Essex and Greater London, with a focus on affordable luxury and exceptional customer service. Moylans offers a complete solution from initial design through to full installation, aiming to reduce the stress often associated with refurbishment projects. The team places clients at the center of every project, delivering tailored designs and meticulous project management. Moylans is committed to attracting high-caliber professionals and welcomes applications from individuals who want to contribute to its continued success.
Role Description
The Operations Manager is a full-time, on-site role based in Leigh-on-Sea, responsible for overseeing day-to-day operational activities across the design studio, showroom, and installation projects. This role coordinates workflow between design, sales, and installation teams to ensure projects are delivered on time, within budget, and to agreed quality standards. The Operations Manager monitors resource allocation, manages schedules, and maintains supplier and contractor relationships to support seamless project execution. Typical responsibilities include:
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- Overseeing project timelines
- Implementing and refining operational processes
- Maintaining health and safety and compliance standards
- Resolving operational issues as they arise
- Tracking key performance indicators
- Supporting continuous improvement initiatives
- Contributing to a positive, client-focused culture within the business
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Qualifications
- Strong operations and project management skills, including scheduling, resource planning, and coordination of multiple concurrent projects.
- Experience in a design, construction, refurbishment, or showroom-based environment, with an understanding of end-to-end installation workflows.
- Proficiency in using office and project management software (e.g., spreadsheets, scheduling tools, CRM systems) to manage data and reporting.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, clients, suppliers, and contractors.
- Proven ability to identify process improvements, implement practical solutions, and drive operational efficiency while maintaining high service standards.
- Strong organizational and problem-solving abilities, with attention to detail and a focus on quality and client satisfaction.
- Demonstrated leadership experience, including team coordination, coaching, and fostering a respectful, inclusive working environment.
- Relevant education or training in operations management, business administration, or a related field; equivalent experience will also be considered.
- Knowledge of health and safety principles and basic regulatory requirements related to domestic installations is advantageous.
- Flexibility to adapt to changing priorities in a fast-paced environment and a proactive approach to managing operational challenges.
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