United Utilities
Operations Manager (Capital Delivery Operations)
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Operations Manager (Capital Delivery Operations)
Make an Impact Where It Matters – Operations Manager
At United Utilities, we're responsible for delivering essential water and wastewater services across the North West, empowering our communities, economy, and environment to thrive.
We're seeking an Operations Manager to bring clarity, coordination, and momentum to a busy and high-profile business area. This role offers a fantastic opportunity for someone passionate about solving problems, driving performance, improving ways of working, and supporting senior leaders to deliver exceptional outcomes.
You will play a pivotal role in ensuring the business unit operates effectively, connecting people, processes, and priorities to help teams perform at their peak. Whether your background is in infrastructure, utilities, engineering, operations, project delivery, or another complex field, we welcome your expertise.
Key Responsibilities
As Operations Manager, you will serve as a trusted partner to the Business Unit Director, overseeing operational leadership, business insights, and coordination across a dynamic function.
Drive Operational Excellence
- Maintain clear visibility of workload, resources, performance, and operational risks.
- Coordinate business activities to align priorities with efficient and effective execution.
- Lead reporting, planning, and governance cycles across the business unit.
- Support teams in improving processes, removing barriers, and achieving consistently high standards.
Turn Data into Insight
- Develop and manage meaningful performance reporting and management information.
- Analyze trends and performance data to inform data-driven decision-making.
- Track business actions and ensure commitments are delivered.
- Provide actionable insights and recommendations for operational and strategic priorities.
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Support Leadership and Strategy
- Act as a trusted advisor to the Business Unit Director and leadership team.
- Lead business improvement initiatives, projects, and workstreams.
- Prepare high-quality papers, presentations, and communications for senior stakeholders.
- Coordinate leadership meetings, actions, and follow-up activities.
Build Strong Partnerships
- Foster collaborative relationships across Capital Delivery Operations and the wider business.
- Support cross-functional programmes and continuous improvement initiatives.
- Help create consistency, alignment, and knowledge-sharing across teams.
Champion People and Culture
- Guide workforce planning, onboarding, and capability development.
- Organize team engagement events, workshops, and communications.
- Contribute to fostering an inclusive, collaborative, and high-performing culture where everyone thrives.
What We’re Looking For
We’re interested in your potential as much as your experience. If you meet most of the following criteria, we encourage you to apply.
Essential
- Experience in coordinating operations, business management, programme delivery, or performance management.
- Strong analytical skills, with the ability to interpret data and identify key insights.
- Excellent organization and planning skills, capable of managing multiple priorities.
- Strong written and verbal communication, including ability to build relationships and influence stakeholders.
- Experience producing reports, presentations, or management information to support decision-making.
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Desirable
- Degree-level qualification or equivalent experience.
- Background in a regulated, operational, or infrastructure-focused environment.
- Familiarity with governance, business planning, or performance frameworks.
- Experience using reporting tools, dashboards, or data visualization techniques.
Why Join Us?
At United Utilities, you’ll have the chance to contribute to meaningful work that empowers millions of people daily. We’re committed to a values-based culture where everyone is valued, included, and able to achieve their full potential.
Our benefits include:
- 26 days paid annual leave (increasing to 30 days after four years), plus bank holidays.
- Competitive pension with up to 14% employer contribution.
- Up to 20% performance-related bonus.
- Car allowance.
- Company-funded healthcare plan.
- Flexible and hybrid working options.
- Learning and development opportunities tailored to your career goals.
About United Utilities
United Utilities proudly serves the North West, delivering high-quality water and wastewater services that support healthier communities, a stronger economy, and a greener environment.
We take pride in being UK-recognised as a leading inclusive employer and are dedicated to creating a workplace where everyone belongs. We actively encourage applications from people of all backgrounds and welcome a diverse range of experiences and identities.
Apply today and help us build a brighter future, together.
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