JLL
Operations Manager, Data Centres
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Job Title: Operations Manager, Data Centres
Job Description:
As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.
Responsibilities:
Data Centre Operations:
- Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.
- Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.
- Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.
Team Management:
- Lead and manage a team of technicians and engineers responsible for data centre operations.
- Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.
- Foster a culture of teamwork, collaboration, and continuous improvement.
- Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.
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Client Relationships:
- Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.
- Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.
- Collaborate with sales and business development teams to support client acquisition and retention efforts.
Compliance and Risk Management:
- Ensure compliance with data centre industry standards, regulations, and security protocols.
- Assess and mitigate risks associated with data centre operations to ensure business continuity.
- Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.
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Budget and Cost Management:
- Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.
- Review operational costs, negotiate contracts with vendors, and manage vendor relationships.
Requirements:
- Bachelor’s degree in engineering, Computer Science, or a related field. (Desirable)
- Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) (Desirable)
- 18th Edition (Desirable)
- Proven experience in data centre operations management, preferably in a mission-critical environment.
- Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
- Strong leadership and team management skills.
- Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
- Excellent problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Familiarity with data centre management software and monitoring tools.
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