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Operations Manager
We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.
This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.
What You'll Do
Team Leadership
- Lead, coach and develop a team responsible for channel operations and marketplace performance.
- Set clear objectives, monitor performance and create a high-performing, data-driven culture.
- Prioritise work across the team to ensure operational excellence and delivery against business goals.
Revenue Operations & Pricing
- Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
- Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
- Monitor revenue performance across channels and recommend improvements based on data and market trends.
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Channel Strategy
- Own relationships with online travel agencies and booking platforms.
- Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
- Identify opportunities to improve channel performance, visibility and conversion.
Data & Commercial Insights
- Analyse operational and commercial data to identify trends, risks and opportunities.
- Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
- Translate complex data into clear recommendations for senior stakeholders.
- Define KPIs and measure the success of strategic initiatives.
Strategic Projects
- Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
- Work closely with Product and Engineering to prioritise system improvements and integrations.
- Identify process improvements that enhance both internal operations and customer outcomes.
Requirements
- Previous experience managing and developing high-performing teams.
- Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
- Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
- Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
- Comfortable analysing large datasets and turning insights into business decisions.
- Experience leading cross-functional projects from concept through to implementation.
- Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
- Highly organised, naturally curious and motivated by solving complex operational problems.
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Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
- MacBook - For business use.
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday)
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Jessica, London
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