Oyster Recruitment Limited
Operations Manager
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Head of Service Delivery
Are you an experienced operational leader with a background in utilities, infrastructure, or pipeline engineering?
Our client, a leading provider within the multi-utility sector, is looking for an experienced Head of Service Delivery to lead their operational programmes and drive consistent, safe, and profitable delivery.
This is a strategic leadership role responsible for the safe, efficient, and profitable delivery of multi-utility operations across gas, water, and specialist pipeline engineering services. You'll provide senior leadership for programme delivery, operational planning, and resource management, ensuring all projects and framework commitments are delivered safely, on time, within budget, and to customer expectations.
Responsibilities:
- Leading the day-to-day delivery of utility and pipeline engineering projects across multiple workstreams.
- Providing strategic direction to operational teams and ensuring projects are delivered safely, on time, and within budget.
- Planning resources, labour, plant, and specialist equipment to maximize efficiency.
- Monitoring project performance, identifying risks, and implementing solutions to keep programmes on track.
- Working closely with commercial teams to support forecasting, financial performance, profitability, and contract delivery.
- Building strong relationships with customers, framework partners, and key stakeholders.
- Championing high standards of health, safety, quality, and compliance across all operations.
- Leading, mentoring, and developing operational managers and delivery teams.
- Driving continuous improvement by introducing more efficient processes, reporting, and performance measures.
- Supporting future business growth across regulated utility markets.
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What They're Looking For:
- Operational or programme management experience within the multi-utility, infrastructure, or pipeline sector is essential.
- A proven track record of leading operational programmes and managing field-based delivery teams.
- Strong commercial and financial awareness with the ability to balance operational performance and profitability.
- Experience delivering projects within regulated utility environments.
- Excellent leadership, communication, and stakeholder management skills.
- The ability to manage multiple programmes, resources, and customer expectations simultaneously.
- A proactive approach with a focus on continuous improvement and operational excellence.
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Desirable:
- Familiarity with the structure and requirements of AMP and RIIO frameworks.
- Knowledge of specialist engineering services, such as trenchless technologies or pipeline rehabilitation.
- An understanding of NEC3 or NEC4 contract models.
If you've successfully managed operational programmes, led field-based teams, and delivered complex projects within the multi-utility, infrastructure, or pipeline sector, this could be the ideal next step in your career.
Apply now to find out more.
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