Westfield Health
Operations Manager - Fitness
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Westfield Health Group is home to Westfield Health, High Five Health Promotion, and UK Health and Wellbeing, proudly providing holistic health and wellbeing services and active spaces to clients across 11 countries. We believe that our people are our strongest asset and live by our values: We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised, and supported.
Job Title: Operations Manager - Fitness
Location: Central London (New Site)
About The Role
You will lead a premium, world-class Corporate Client Wellbeing experience for a high-profile global organisation, owning the operational and commercial delivery of services, events, and projects while bringing energetic, thoughtful, and accountable leadership to both your team and the experience you create.
With an unwavering commitment to maintaining a Wellness Sanctuary that elevates social, physical, and psychological wellbeing across studios, pool, MUGA, and recovery spaces, you’ll build an environment where excellence is the norm, and your team can execute with creative autonomy and relentless quality. You’ll shape high-performing teams and pioneering services that push the boundaries of corporate wellbeing, while collaborating with leaders and contributors across EMEA to deliver service excellence. If you thrive in high-energy, high-performance settings and have deep experience optimising people, operations, and commercials, this is where you belong.
Your Responsibilities
- Collaborate with the Senior Performance Manager to design, implement, and evaluate operational strategy that consistently meets or exceeds Client, Partner, and commercial objectives.
- Build strong, mutually beneficial relationships with Clients, Partners, Vendors, and the wider Westfield Health EMEA team to drive long-term contract success and cross-pollinate best practice.
- Lead the creation and maintenance of a premium Wellness Sanctuary Experience across all site spaces, optimising social, physical, and psychological wellbeing.
- Produce and communicate monthly site plans, including programme roadmap updates, innovation opportunities, service improvements, and performance insights.
- Provide visible, effective leadership to structure, develop, and motivate a high-performing team, using a high-challenge, high-support approach.
- Work collaboratively with internal teams (HR, finance, IT, propositions, marketing, CSR) and external stakeholders (suppliers, contractors, specialists) to deliver and evolve the wellbeing proposition.
- Drive operational excellence through continuous performance review, efficiency creation, and proactive problem-solving.
- Deliver regular reporting to the Senior Performance Manager, summarising current and forecasted performance across key site metrics and roadmap progress.
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What You’ll Bring
- Proven ability to build trusted, strategic relationships with internal and external stakeholders, including clients, partners, suppliers, and cross-functional teams.
- Experience leading teams and managing resources across multiple functions or reporting lines to deliver high-quality outcomes.
- Strong background in managing business-to-business commercial partnerships and contracts, ensuring successful delivery through third-party suppliers and vendors.
- Demonstrated capability in leading premium onsite hospitality operations.
- Skilled in developing, implementing, and evaluating operational plans, budgets, and performance targets within an insight-led, evidence-based culture.
- Exceptional communication and influencing skills, with commercial acumen to analyse, interpret, and present data clearly to stakeholders at all levels.
- Highly motivated, resilient, and detail-driven, with the ability to juggle multiple projects, challenge the status quo, innovate, and maintain excellence under pressure.
- Strong project management capability, supported by a growth mindset, accountability, and a desire to continuously improve ways of working; IT proficiency is desirable.
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Salary, Perks & Benefits
- Up to £42,000 per annum dependent on experience.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme.
- Healthcare cash plan.
- Surgical Options plan.
- Westfield Rewards.
- Access to health and wellbeing support.
Next Steps And Support
If you think you fit the bill, we would love to hear from you!
Please note, while we welcome global talent, we’re currently unable to sponsor work visas.
We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Westfield Health Group is home to Westfield Health, UK Health and Wellbeing, and High Five Health Promotion, providing wellbeing services and active spaces to clients across 11 countries. We believe that our people are our strongest asset and live by our values: We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised, and supported.
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