Protocol Furniture
Operations Manager - Global Sourcing, Procurement & Logistics
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About Us
We're not your typical 30-year-old company. Yes, we've been around for three decades, but we still operate with the energy, pace, and ambition of a start-up. We're in an exciting phase of change and growth, evolving rapidly, and continuously looking for smarter ways to deliver exceptional outcomes for our clients. Our culture is fast-moving, collaborative and entrepreneurial. We work hard, support each other, celebrate success, and give talented people the opportunity to make a real impact.
As we continue to scale, we're looking for a dynamic, commercially-minded Operations Manager who thrives in a fast-paced environment and wants to play a major role in shaping the next chapter of our business.
The Role
This is a hands-on leadership role responsible for managing the operational backbone of our global contract furniture business.
You'll oversee everything from sourcing and procurement through to global freight, third-party warehousing, delivery, and installation. You'll work with suppliers, freight partners, warehouse providers, installation teams, and internal stakeholders to ensure projects are delivered on time, on budget, and to an exceptional standard.
We're looking for someone who is proactive, solutions-focused, commercially aware, and not afraid to roll up their sleeves when needed.
Procurement & Sourcing
- Managing the procurement and sourcing of contract furniture and related products globally.
- Building strong relationships with manufacturers and suppliers.
- Negotiating pricing, lead times, payment terms, and service agreements.
- Identifying new suppliers and sourcing opportunities to support business growth.
- Working with the sales and project team to develop commercially competitive proposals for customers.
- Managing supplier risk and continuity of supply.
- Monitoring supplier performance and driving continuous improvement.
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Global Logistics & Freight Management
- Managing inbound and outbound freight operations worldwide.
- Developing and maintaining relationships with freight forwarders and logistics providers.
- Negotiating freight costs and service levels.
- Monitoring shipment performance and resolving supply chain challenges.
- Ensuring compliance with international shipping and customs requirements.
Third-Party Warehousing
- Managing relationships with third-party warehouse providers.
- Ensuring stock accuracy, inventory control, and efficient warehouse operations.
- Reviewing warehouse KPIs and driving operational improvements.
- Supporting capacity planning as the business continues to grow.
Delivery & Installation Operations
- Coordinating furniture deliveries and installation programmes for global projects.
- Managing installation partners and subcontractors.
- Ensuring projects are delivered safely, efficiently, and on schedule.
- Solving problems quickly and effectively when challenges arise.
- Maintaining the highest standards of customer experience.
Operations & Continuous Improvement
- Developing operational processes that support business growth.
- Using data and reporting to improve performance and decision-making.
- Identifying cost-saving and efficiency opportunities across the supply chain.
- Supporting the wider leadership team with operational strategy and planning.
What We're Looking For
We're interested in attitude and capability just as much as experience. You'll be someone who enjoys working in a growing business, can manage multiple priorities, and is motivated by finding solutions and making things happen.
- Experience in procurement, sourcing, operations, logistics, or supply chain management.
- Experience managing suppliers and negotiating commercial agreements.
- Strong understanding of international freight and logistics operations.
- Experience managing third-party warehouse providers.
- Excellent organisational and time management skills.
- Strong commercial awareness and business acumen.
- Strong commercial negotiating skills
- Ability to work effectively under pressure and manage competing priorities.
- High attention to detail and excellent problem-solving skills.
- Good Microsoft Excel skills.
- Experience using or implementing ERP and CRM systems and operational management software.
- Strong communication and stakeholder management skills.
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Why Join Us?
- Be part of an ambitious company entering its next phase of growth.
- Opportunity to genuinely shape and influence how we operate.
- Work with a talented and supportive team.
- Enjoy a fast-paced environment where great ideas are encouraged and rewarded.
- Make a real impact on a business with significant growth ambitions.
Salary
£50,000 - £60,000 per annum
We are based in Maidenhead, we work on a hybrid basis with three days a week in the office.
We know that sometimes people don’t apply for a role if they think they can’t tick every box. But we realise the ‘perfect candidate’ may not exist. If you're excited about working for us and can do most of what we are looking for, go ahead and apply. You could be exactly what we need!
We recruit and develop employees who are the best suited to the requirements of the role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability. If there are any adjustments we can make to the application or selection process so you can do your best, let us know. We will be happy to help.
We review applications as they are received and will arrange interviews with suitable candidates throughout the recruitment process. As a result, we may close the vacancy once we have identified the right candidate, so early applications are encouraged.
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