Wates Group
Operations Manager
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We are looking for an experienced Operations Manager to lead delivery across a key social housing responsive maintenance contract in Walton on Thames.
This is a critical leadership role, responsible for managing day-to-day operations, driving performance, and ensuring high-quality service delivery across a fast-paced, customer-focused environment.
The Role
As Operations Manager, you will take full ownership of operational delivery across reactive maintenance works, ensuring services are delivered safely, efficiently, and to a high standard.
- Lead operational teams, oversee performance, and work closely with clients and stakeholders to continuously improve service delivery and customer satisfaction.
Key Responsibilities
- Lead and manage the delivery of responsive maintenance works across the contract
- Oversee operational teams including supervisors, trades, and support functions
- Ensure KPIs, SLAs, and customer satisfaction targets are consistently achieved
- Drive productivity, performance, and continuous improvement across all workstreams
- Manage budgets, resources, and programme delivery
- Build and maintain strong client relationships
- Ensure full compliance with health & safety and company standards
- Support and develop a high-performing, engaged workforce
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About You
We're looking for a strong operational leader with proven experience in social housing responsive maintenance.
Essential Requirements
- Proven experience as an Operations Manager within responsive maintenance
- Strong background in social housing
- Experience managing high-volume, fast-paced maintenance contracts
- Demonstrable experience leading and developing teams
- Strong stakeholder management and client-facing skills
- Ability to drive performance and improve service delivery
- Full UK driving licence
Why Join Us?
- Work on a high-profile London social housing contract
- Play a key role in shaping operational performance and delivery
- Supportive and collaborative leadership environment
- Long-term contract with strong pipeline of work
- Competitive salary and benefits package
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
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To learn more about the checks included in this process, please click on the following link: [National Security Vetting](National Security Vetting)
Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk
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