Levy
Operations Manager - Haydock Park - The Jockey Club Experiences
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Operations Manager - Haydock Park Racecourse - The Jockey Club Experiences | Full-Time / Permanent
£35000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Job Summary
We are seeking an Operations Manager for Haydock Park Racecourse, with The Jockey Club Experiences.
Role Overview
As Operations Manager, you will ideally have a successful background in Food Service / Contract Catering / Hospitality / Retail Catering. With previous experience working in a fast-paced environment managing a team as well as supporting the catering, hospitality and events. You will have a flexible attitude towards hours and working tasks. You possess excellent management and communication skills, have a good understanding of financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
Main Objective
Ensure the smooth delivery of the day-to-day and race day hospitality operations within unit to our clients and customers whilst managing the business needs and performance standards.
About The Jockey Club Experiences
Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club’s racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year.
Jockey Club Experiences delivers exceptional race day experiences through great people; and amazing customer service and providing ‘Legendary Experiences’ to all our customers at our event days.
Personal Requirements
- Focus on service to exceed client expectations.
- Thrive on getting the best out of your team and maximizing commercial opportunities.
- Support hospitality and fine dining service requirements.
- Manage and control staff levels, ensuring budgetary requirements are met.
- Recruit, manage, train, motivate and appraise staff to promote good employee relations and a fantastic working environment.
- Maintain all Conference/Hospitality areas and equipment to ensure a clean working environment that meets Health and Safety legislation.
- Assist the General Manager/Deputy General Manager in achieving financial targets and preparing business forecasts.
- Comply with all Company and client policies, procedures and statutory regulations.
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Prime Objectives And Responsibilities
- Manage the performance of direct reports and ensure fair objective performance reviews.
- Attend all regular meetings and cascade relevant information.
- Lead set up on prep days.
- Support the Deputy General Manager and General Manager in inducting, training, and developing variable labor.
- Manage the casual team to ensure effective communication.
- Acknowledge and act upon individual customer needs while observing standards.
- Treat all customers and colleagues in a polite and courteous manner at all times.
- Provide direct liaison with client, customer and sales team to ensure clear communication for each event’s needs and expectations.
- Deal with all customer comments in a positive manner and take appropriate follow-up action.
- Support the Deputy General Manager and team in effective liaison with the client to ensure the continual development of the partnership.
- Ensure day-to-day delivery of catering/event services as advised to standards set within the business.
- Lead by example and ensure members of the team wear correct, full and clean uniform whilst on duty.
- Support the Deputy General Manager and General Manager in communicating, motivating and involving individuals within the team.
- Demonstrate ability to identify training needs and carry out on the job training.
- Be aware and adhere to statutory, legal and company requirements.
- Report all maintenance issues and hazards as in the company health and safety manual.
- Attend department meetings and briefings as required.
- Support other venues within the region and across the country as required.
- Maximize all sales opportunities through selling techniques.
- Have knowledge of all unit/ location products and be able to advise the customer in a professional and helpful manner.
- Support the implementation and monitoring of all company marketing initiatives.
- Actively upsell each request to maximize revenue and profitability.
- Support General Manager in achieving sales revenue targets for the department/ location and to optimize profitability and efficiency within the unit.
- Demonstrate excellent control of all operating costs in line with set targets.
- Minimize operating costs by using all equipment and products in accordance with company and manufacturers’ guidelines.
- Ensure all stock takes are completed to company standards and to set deadlines.
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Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
About Compass Group UK&I
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1506/74907003/52814052/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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