Harrison Holidays
Operations Manager
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Role Description
As our Operations Manager, you will be the operational engine room of Ardlui Holiday Park. Reporting directly to our General Manager, your main focus is to keep the daily mechanics of the park running like clockwork. Ardlui is a busy environment with a lot of moving parts, from lodges and hotel rooms to a bustling marina, housekeeping, and our food & beverage outlets. Your job is to pull these different departments together so that every single guest experience is memorable.
To thrive in this role, you need a healthy appreciation for structure, systems, and robust processes. However, what matters most to us is a genuine, deep-down desire to look after people. We want a leader who uses processes to make life easier for their team and seamless for our guests, never losing sight of the human element that makes hospitality special.
Duties will Include
- Take the lead on the daily operational workflows for both park and hotel guests, ensuring check-ins and check-outs are smooth, welcoming, and set the right tone.
- Work side-by-side with our Housekeeping Supervisor to tackle tight turnaround windows for our lodges, rentals, and hotel rooms. You’ll be hands-on with spot-checks, ensuring an uncompromising eye for detail before guests step through the door.
- Maintain a strong floor presence during busy service times. You'll support the front-of-house and kitchen teams, keep an eye on safety and hygiene standards, and help manage wastage and labour costs.
- Coordinate closely with the marina team to ensure smooth berth management and safety compliance, making sure our day-visitors and boat owners feel just as valued as our overnight guests.
- Build, embed, and audit straightforward operating procedures that teams can follow. You’ll also manage departmental rotas effectively within our 40-hour framework, balancing labour costs with seasonal occupancy.
- Act as the go-to person when things don't go to plan. Whether it’s a complex guest complaint or an unexpected maintenance issue, you’ll resolve it quickly, calmly, and with a fair, common-sense approach.
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Skills Required
- Solid experience managing multiple departments within a busy hospitality, leisure, or holiday park environment.
- A natural knack for organising things; you enjoy setting up clean, simple processes and holding people accountable to them.
- Good commercial awareness, especially when it comes to managing stock, rotas, and resources efficiently.
- Excellent communication skills; you're someone who listens well, speaks clearly, and can handle tricky situations with a calm head.
- Comfortable picking up and using modern hospitality booking and management systems.
Ideal Candidate Profile
- You’ve successfully run or heavily supported a decent-sized hospitality or holiday operation in the past. You aren't afraid of hard work and know what it takes to hit premium standards.
- You don't just wing it; you rely on good structure and clear checklists because you know they form the backbone of a great operation.
- You lead with empathy and an approachable, positive attitude. You genuinely care about developing your supervisors, supporting the General Manager, and giving guests an amazing experience.
- You can jump from a busy restaurant shift to a marina safety check without breaking a sweat, keeping a positive attitude even when things get hectic.
Health and Safety
- Keep a close eye on site safety, making sure our Health & Safety policies, risk assessments, and fire regulations are actively followed across the park.
- Support your team heads to ensure all mandatory training, like COSHH and food safety, is fully completed and up to date.
- Carry out regular walkthroughs to spot and sort any potential hazards, keeping compliance logs tightly managed and ready for any inspections.
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Our Values
As an employer, we are committed to providing a supportive, fair and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity, and Quality, and we reflect these in the way we support both the people we employ and the families we work with.
Family
We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.
Sustainability
We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.
Integrity
We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.
Quality
We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family, and our staff. We invest in good training, safe practices, and a positive culture where everyone can do their best work.
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