Customer Experience & Returns

• Manage returns and exchanges using tools like Swap.
• Monitor weekly returns data to identify recurring product or sizing issues and support the implementation of improved policies to optimise customer retention.
• Take ownership of the end-to-end customer journey, identifying pain points and implementing improvements to increase customer satisfaction.
• Develop and recommend initiatives to reduce return rates while maintaining a high standard of customer service.
• Monitor customer feedback, reviews, and satisfaction metrics, including Google Reviews, and recommend improvements based on insights gathered.
• Work closely with warehouse and delivery partners to ensure returns are processed efficiently and customer issues are resolved promptly.

Marketing & Brand Support

• Plan and execute promotions, including gift-with-purchase campaigns and free shipping offers.
• Manage influencer and PR gifting, including stock coordination and dispatch.
• Track influencer coverage and campaign performance, reporting on results and opportunities.
• Support initiatives to increase average order value and customer lifetime value.
• Provide weekly analytics reports and work with external partners on website updates and projects.
• Play a key role in planning and coordinating pop-ups, trade shows, and major brand events, managing multiple moving parts to ensure smooth execution.

Financial & Supplier Coordination

• Monitor costs across Shopify, Mintsoft, courier platforms, and operational suppliers to identify savings and efficiencies.
• Manage supplier payments, claims, and delivery issues where required.
• Liaise with manufacturers and suppliers to ensure timelines are met and packaging materials are maintained for launches.
• Continuously seek opportunities to reduce costs, improve processes, and strengthen operational performance across the business.

What Many Many Clothes is looking for

• At least 1 year of experience in fashion, e-commerce, operations, or a similar role.
• Excellent organisational skills and attention to detail.
• Exceptional ability to manage multiple projects, priorities, and deadlines simultaneously.
• Highly proactive and forward-thinking, able to anticipate issues before they arise and take ownership of finding solutions.
• Strong communication skills for liaising with suppliers, warehouses, couriers, manufacturers, and creative teams.
• Experience with Shopify, Google Drive, and Excel.
• Understanding of e-commerce logistics and the customer journey.
• Strong ability to work efficiently and continuously identify ways to improve systems, processes, and workflows.
• Comfortable wearing multiple hats within a growing business and adapting quickly as priorities change.
• Excellent attention to detail with a track record of following through on tasks and ensuring nothing falls through the cracks.
• Commercially minded, with an interest in improving customer experience, increasing operational efficiency, and reducing costs.
• Naturally curious about technology and AI tools that can help streamline processes and support business growth.
• Interest in fashion, branding, and creative marketing.
• Enjoy working across both the creative and operational sides of a fast-growing brand. Thrive in a dynamic environment, are comfortable managing multiple workstreams at once, and take pride in keeping projects organised, on schedule, and moving forward.

Application

Apply with a CV and a cover letter outlining your suitability and interest.