Valor Hospitality
Operations Manager
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Operations Manager
Hotel Operations Manager
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let’s talk.
We are looking for an experienced Hotel Operations Manager to lead, inspire, and motivate operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Operations Manager, you will be working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your daily activities. By collaborating with your department heads, you will:
- Maximise commercial results
- Maintain a safe and secure environment for guests and team members
- Enhance employee engagement
Requirements
- Proven experience in hotel management, with a track record of delivering exceptional guest service
- Strong leadership skills with the ability to motivate and empower team members
- Excellent communication, interpersonal, and problem-solving abilities
- In-depth understanding of hotel operations and guest satisfaction
- A passion for hospitality and a relentless commitment to excellence
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Benefits
In addition to competitive rates of pay, we offer:
- Exclusive discounts for you, your friends, and family
- Value Team Member rates at our UK hotels, with rooms from just £30 (bed and breakfast) (Discounted stays for friends and family)
- 50% discount when dining in our restaurants and bars
- Free meals while on duty – keeping you well-fuelled
- Access to high-street discounts on shops, experiences, and more
- Up to 40% savings on a wide range of bikes, through our Cycle to Work Scheme
- Generous refer-a-friend bonuses, starting at £250
We also prioritise your health and wellbeing, both in and out of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks, payday treats, and our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice (24/7) for you and your family, supporting physical, mental, and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
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We support your hospitality career growth with:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support your growth in the role
- Monthly and annual team member service awards, ensuring your achievements are recognised and celebrated
Ready to make an impact?
Fancy joining our team? Click here to apply
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Why join us?
Across the UK, we currently operate 37 hotels across leading brands including: Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott.
We continue to have ambitious development and growth plans for 2025 and beyond.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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