Arcus FM
Operations Manager (Managed Services)
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Why Join Us
Operations Manager – Managed Services
Location: Cirencester
Salary: Up to £68,000 depending on experience
Benefits: £5,549 car allowance, 10% bonus, pension, holidays, plus many more
Join us as an Operations Manager and help shape the future of our Managed Services portfolio.
We’re looking for an experienced, commercially focused Operations Manager to take the lead across a diverse multi-client FM managed services portfolio. You’ll provide hands-on operational leadership, build strong client relationships, and ensure outstanding service delivery while driving organic growth and continuous improvement.
Reporting to the Business Unit Leader, this is a pivotal role at the heart of our service delivery model — ideal for someone who thrives in a fast-paced, customer-centric environment.
What You'll Be Doing
Responsibilities
Operational Leadership & Client Management
- Lead operational delivery across 20+ managed service clients.
- Own senior relationships with customers and internal stakeholders, acting as a key point of escalation.
- Ensure performance, commercial, and contractual expectations are consistently met.
- Identify risks and performance gaps, driving effective action plans to resolution.
- Lead operational problem-solving and implement sustainable solutions.
- Represent the Business Unit Leader when required.
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People Leadership
- Line manage and develop a team of Account Managers.
- Coach and mentor to build capability, confidence, and a customer-first culture.
- Foster a high-performing, collaborative environment.
- Support succession planning and team development within the business unit.
Commercial & Financial Management
- Support P&L performance, budgeting, and financial controls.
- Improve work order profitability through smart cost control and efficient delivery.
- Resolve margin-impacting issues such as scope creep and reactive work.
- Maintain strong governance around reporting and commercial compliance.
Strategic Growth & Continuous Improvement
- Contribute to business unit strategy, especially focusing on organic growth.
- Identify opportunities to enhance service, expand scope, and add value.
- Collaborate with Account Managers on account growth plans.
- Promote standardisation, best practice, and continuous improvement.
What We're Looking For
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Requirements
Essential Experience
- Proven background as an Operations Manager (or similar senior role) in Managed Services or FM.
- Experience managing multi-client portfolios.
- Strong people leadership skills with experience developing Account Managers.
- Commercially astute with P&L awareness and margin management experience.
- Demonstrated ability to improve performance and profitability.
- Excellent stakeholder management and confident decision-making abilities.
Desirable
- Experience in a fast-paced, customer-driven managed services environment.
- Exposure to contract mobilisation or service transformation.
- Strong data and performance reporting capability.
Who You Are
- A strategic thinker with strong operational delivery skills.
- Resilient, decisive, and comfortable working in ambiguity.
- A collaborative leader who builds trust and develops others.
- Customer-focused with strong commercial curiosity.
Ready to take the next step in your leadership career?
Apply now and help us deliver outstanding service, build strong customer partnerships, and grow our managed services portfolio.
Requisition ID
2026-8978
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