Deliveroo
Operations Manager, Merchant Capital, Packaging & Partnerships
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Operations Manager, Merchant Capital, Packaging & Partnerships
Hybrid – London, UK
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the heart of Deliveroo’s marketplace, shaping how we engage with restaurants, grocers, and emerging verticals globally. Whether negotiating critical partnerships, unlocking new revenue streams, or designing data-driven growth strategies, we tackle the challenges that keep the business ahead. If you thrive in fast-paced, commercial environments and crave the chance to shape a global brand—this is your team.
About the Role
We’re seeking an Operations Manager (Merchant Capital, Packaging & Partnerships) to join our London-based, hybrid team. In this role, you’ll become the operational pillar for Capital, Packaging, and Partnerships, helping build and scale high-performing solutions for merchants.
Key Responsibilities
Main Focus Areas
You’ll split your time across:
- Deliveroo Capital Operations (60% dialled in)
- Drive end-to-end operations:
- Oversee merchant onboarding, partner coordination, and SLA monitoring.
- Manage reconciliation with third-party partners.
- Lead originations and merchant sales workflows from lead tracking to onboarding, including NPS data collection, analysis, and feedback loops.
- Leverage analytics & data to:
- Identify operational bottlenecks via SQL and data diagnostics.
- Generate weekly/monthly performance updates for leadership.
- Collaborate with Wolt and DoorDash Capital teams to align cross-border processes and foster group-wide Capital growth.
- Drive end-to-end operations:
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- Packaging (25%) & Partnerships Operations (15%)
- Commercial packaging:
- Manage vendor/partner relationships for the Shopify webstore, including supplier coordination.
- Track operational partner performance and ensure SLA adherence.
- Strategic partnerships:
- Oversee partner onboarding, contract renewals, and performance reporting.
- Lead Go-To-Market (GTM) operations for new partnerships.
- Develop scalable playbooks to support operational consistency across markets.
- Commercial packaging:
What You’ll Need
Essentials
✅ Strategic operations experience – Proven success in programme/commercial operations (targeting a fast-paced marketplace, fintech, or B2B environment). ✅ Data-driven problem-solving – Ability to structure complex challenges, track trends, and apply SQL/analytics to operational KPIs. ✅ Process design – Track record of building scalable workflows in uncertain or fast-evolving environments. ✅ Cross-functional leadership – Experience collaborating with product, engineering, finance, legal, and external partners while maintaining ownership. ✅ Execution & communication – Balance details with big-picture thinking, translating operational complexities into clear, concise leadership insights.
Nice to Have
👉 Industry-specific know-how – Prior experience in merchant lending, SMB finance, embedded finance, or shared data platform management.
Why Deliveroo?
✨ Visible impact – Every task you tackle directly enhances merchant, customer, and rider experiences. 🌱 Fast-paced growth – Dive into authentic work with real autonomy amidst constant evolution. 🎯 Career growth – There’s no “cap” to your potential; stretch yourself and mold the business alongside ambitious, supportive teams. 🌎 Inclusive culture – Thriving collaborative teams that hail from diverse backgrounds, ensuring everyone feels valued for who they are.
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What to Expect in the Hiring Process
A fair and transparent journey: typically three to four stages. Learn more about how we hire here.
Guardian of Mission & Mission
Deliveroo is now part of DoorDash, merging dynamic scales of talent, innovation, and opportunity. Depending on your role, collaboration may span teams across DoorDash, Wolt—and beyond.
Diversity, Equity & Inclusion
We champion a workspace that mirrors the world—because true diversity fuels creativity and success. At Deliveroo, everyone, from every background, brings something unique. We are committed to equality of opportunity and welcome candidates of all ages, genders, abilities, sexual orientations, religious beliefs, and more.
If you require support or accommodations during the application process (e.g., for disabilities or long-term health conditions), please let us know upon submission. We’ll guide you through available options to ensure a fair process.
Ready to Drive Scorecards?
Are you passionate about shaping a global, high-impact marketplace? Do you relish the chance to grow alongside teams that move fast, innovate boldly, and believe great things are waiting to be built? Apply today—we’d love to have you on board.
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