How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Manager
Senior Operations Manager – Customer Fulfilment
Operations is the beating heart of Amazon. This key part of our business ensures we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key Job Responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, address challenges, and positively impact site performance
- Analyse shift performance against business objectives and implement actions to improve operational excellence
- Collaborate closely with support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across sites to enhance operational performance
A Day in the Life
You’ll lead shifts at one of our operational sites while acting as the key communicator between multiple teams, including finance, safety, and operations. Your role involves understanding daily site operations, shaping future strategies through innovation, and ensuring adaptability to fluctuating demand.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A typical day includes:
- Meeting with various business units to align on priorities
- Reviewing performance and risk metrics for accuracy and opportunities
- Planning for demand spikes and operational efficiency
- Mentoring and coaching your team, fostering leadership development
About the Team
Customer Fulfilment (CF) is the cornerstone of Amazon’s growth—evolving from a small team of booksellers to a global force handling over 1.5 million orders daily. This team sets the standard for Amazon’s expansion across regions and services.
Based in Fulfilment Centres (nicknamed the First Mile), CF manages dynamic inventory and ensures rapid, reliable deliveries. These centres serve as the initial link in Amazon’s supply chain chain, delivering products at speed and scale.
Diverse roles exist within CF, from hands-on product handling to data-driven process optimisation. Whether analytical or operational, there’s a place for every skill set.
Requirements
Basic Qualifications
-
Bachelor’s or Master’s degree in:
- Business
- Data Science
- Public Administration
- Finance
- Engineering
- Human Resources
-
Experience in a people management role, overseeing at least 2-3 managers and indirectly managing 50+ team members
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Proficiency in written and verbal English communication to liaise seamlessly with stakeholders across all levels
-
Experience using data to drive business decisions
Preferred Qualifications
- Familiarity with Six Sigma tools and Lean principles
- Experience in a logistics, distribution centre, or manufacturing setting
- Fluent in the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon’s Commitment to Inclusion
We are an equal opportunities employer. Our success depends on a diverse workforce fostering creativity and innovation. We base hiring decisions on merit, skills, and passion for discovery, invention, and service excellence.
Our Amazon Privacy Notice outlines how personal data is managed during the application process: https://www.amazon.jobs/en/privacy_page
We support an inclusive environment and provide accommodations for candidates with disabilities. Visit: https://amazon.jobs/content/en/how-we-hire/accommodations
For non-listed regions, contact your Recruiting Partner for further assistance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills