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Operations Manager
About Tea Story
At Tea Story, we believe tea is more than a drink—it's a way to connect people, cultures, and everyday moments. We're building a community around quality tea experiences, and we're looking for people who are excited to be part of that journey.
Operations Manager
We're looking for an Operations Manager to build the systems, processes, and structures that let us scale without losing the quality and care that define us. This is a broad, hands-on role and you'll move between supply chain, inventory, compliance, scheduling, and cross-team coordination. No two weeks look the same. If you thrive on bringing order to complexity and enjoy seeing the direct results of your work, this role was built for you.
Key Responsibilities
Operations
- Oversee daily operations across our store and office
- Build, implement, and continuously refine SOPs across all key functions
- Ensure compliance with food hygiene, health & safety, and company standards
- Monitor operational KPIs, including waste percentage, fulfilment rates, and labour costs and act on what you find
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Inventory & Supply Chain
- Manage stock levels and replenishment planning across locations
- Own supplier relationships and coordinate procurement
- Oversee stock transfers between warehouse, office, and store
- Maintain accurate records and drive down wastage
Store Operations
- Ensure the lounge runs smoothly day to day
- Support front-of-house scheduling and coordination
- Maintain high standards of cleanliness, service quality, and customer experience
- Be a visible, supportive presence for the team during busy periods
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Office & Cross-functional
- Coordinate administrative and back-office functions
- Improve workflows and communication between teams
- Support launches, new initiatives, and events from an operational standpoint
- Prepare regular operational reports for leadership
What We're Looking For
- Experience in operations, hospitality, retail, e-commerce, or FMCG
- Highly organised with strong attention to detail, you notice what others miss
- A systems thinker who's equally comfortable getting stuck in on the ground
- Proactive, adaptable, and calm under pressure
- Familiarity with inventory management tools is an advantage
- Comfortable stepping into the store whenever the team needs you
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Jessica, London
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