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Job responsibilities
As Operation Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management team in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.
Profile
Team Management and Development
- Inspire and lead your team to proactively support the delivery of the Louis Vuitton Promise, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
- Support the team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer and Store Manager to tailor individual plans.
- Identify, recruit and develop talents, secure succession plans in collaboration with your Manager.
- Set individual and team goals; proactively assess and manage performance against expectations.
- Manage and motivate the team to meet goals: create a positive harmonious work environment, foster cooperation within the team and between managers.
- Communicate and translate company vision, goals and relevant business news and information to the team, supporting them in understanding their individual and collective contribution.
- Proactively provide the Country office with recommendations, qualitative feedback and creative ideas based on knowledge about the store and operational needs leveraging expertise within the team.
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Product Flow and Stock Control
- Manage product flow in and out of the store replenishment from delivery to shop floor.
- Optimise operations processes in the store relating to product flow e.g. rotative counts, geographic locations, deliveries etc.
- Develop initiatives to improve stock management with a direct positive impact on stock loss.
- Partner with sales management to ensure shop soiled and defective procedures are adhered to.
- Set up and track stock KPI’s for review with Store Director on a monthly basis.
- Develop closer working relationships between stock and shop floor teams.
- Work closely with Logistics Manager to identify and address issues and areas for improvement.
- Manages accuracy of store stock file.
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Security
- Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, health and safety, theft, fire etc.).
- Work closely with Security & Safety Manager to identify and address issues and areas for improvement building action plans where necessary.
- Ensure all team members have security training to support increasing awareness and reduce thefts.
- Partner with Harrods security to ensure the correct support is received.
Facilities, Maintenance and IS&T
- Review and follow up of maintenance and minor works, and IS&T.
- Support and deputise for Store Manager in matters related to external suppliers.
- Work closely with Facilities & Maintenance department and IS&T department to identify and address issues and areas for improvement.
- Partner with Harrods facilities to ensure support where needed.
- Arrange access for contractors in a timely manner.
Reference LVM32374
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