Cleveland Clinic London
Operations Manager - Office of Professional Staff Affairs (OPSA)
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Senior Talent & Operations Manager (Medical Staff Recruitment) – Cleveland Clinic London
About Us
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world-class healthcare.
Cleveland Clinic London offers a brand-new high-acuity environment with the latest equipment, where healthcare professionals are encouraged to grow expertises across multiple specialties. Our Mission – "Caring for life, researching for health, and educating those who serve" – drives our commitment to professional development.
Job Summary
Salary: £57,500–£67,000 (depending on experience) Hours: 9:00am–5:00pm (Monday–Friday, 37.5 hours per week) Location: 40 Grosvenor Place, London, SW1X 7AW Contract: Full-time, permanent
About the Role
The **Office of Professional Staff Affairs (OPSA) sits within the Chief of Staff Office at Cleveland Clinic London. Report to the Head of OPSA.
The Talent & Operations Manager is responsible through:
Core Responsibilities
Operations
- OPSA Partnering
- Understand key processes and business drivers within the OPSA team.
- Partner with stakeholders to address proactive issue resolution and optimise workflows.
- Departmental Partnering
- Collaborate closely with Clinical Operations and Finance, acting as the core 'triangle' for workflow and organisational relationships.
- Seek HR support on employment law compliance and HR best practice.
- Engagement
- Ensure communication and engagement with the Consultant body.
- Support internal or external referrer events and materials development.
- Performance Reporting
- Drive monthly performance reporting on quality, activity, and finance via development and management of the OPSA dashboard.
- Integrate metrics into Annual Performance Review (APR) processes.
- Process & Service Improvement
- Evaluate and document operational processes to ensure continuous improvement.
- Work with clinical operations and medical leadership to drive quality, efficiency, and cost-saving improvements.
- Organisational Management
- Contribute to the definition, communication, and operationalisation of Institute/Organisational plans and workforce/capacity strategies.
- Align belts closely with Strategy and Finance teams under Chief of Staff and Head of OPSA.
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Talent Acquisition
- End-to-End Medical Staff Recruitment
- Lead all stages: assessment, feedback, onboarding, and practice execution.
- Perform a professional consultative role with medical staff leadership to optimise recruitment of Consultants and General Practitioners.
- Sourcing
- Arrange job adverts and source CVs via referrals and professional recruitment channels.
- Maintain a database of medical staff profiles, contacts, and candidate leads.
- Develop and maintain candidate files and recruitment logs.
- Selection
- Ensure streamlined selection process, including facilitating interviews, feedback, and outcomes.
- Achieve positive candidate experiences while representing diversity in hiring.
- With credentialing support, track and report on new caregiver statuses, availability, document delays, and compliance clearance.
- Onboarding
- Optimise efficiency and completeness of new caregiver onboarding, partnering with clinical teams on practice transitions.
- Ongoing Talent Partnering
- Conduct contract renewals and contract administration.
- Maintain senior leadership engagement, including ensuring signal alignment between recruitment activity and departmental strategy.
What We Need from You
Essential Requirements:
- Demonstrated track record of progressing responsible work in end-to-end recruitment in a regulated environment, with a focus on regulatory compliance.
- Experience recruiting Physicians/Doctors (highly desirable) or extensive experience in complex high-level roles (Head of Departments, Directors) if physician experience is unavailable.
- Experience in partnering with internal and external stakeholders in recruitment activities.
- Experience in acute care settings, either NHS or private healthcare.
- Experience in operational healthcare management.
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Desirable Skills:
- Experience on management reporting, including quality, activity, and finance metrics.
- Experience in commercial/financial objectives, including budgeting, commercial analysis, and business case development.
- Experience in service-focused improvement, including efficiency and customer service.
What You Get
As a private hospital with reinvested profits, we provide tailored development and benefits to align us with the world’s best:
- 25 days annual leave + Bank Holidays
- Double-matched pension (5% from you, 10% from us)
- Private Medical and Dental insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub (mental health support, coaching, EAP)
- Earned Wage Access (early pay access when needed)
- Retail, food, and lifestyle discounts
About Cleveland Clinic
For 100 years, we've remained true to a "Patients First" philosophy, embodying clinical excellence and superior outcomes.
- Patients served annually: 6+ million
- Caregiver staff (worldwide): 80,000+
- Educational and research focus: Caring for life, researching for health, educating those who serve.
Next Steps
If you’re ready to be part of delivering world-class care, apply today.
Email: recruitment@ccf.org
Disclosure: This role may require a DBS check under the Rehabilitation of Offenders Act 1974.
#WorkWithUs #WorldClassCare
Cleveland Clinic is an equal opportunities employer. We strive for a more inclusive work environment, celebrating diversity every day.
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