Wells and Co.
Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At Wells & Co, we're committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success.
The role covers a wide area including Bedford, Cambridge, and the East Midlands so you must live close to patch or within reasonable daily commutable distance.
Position:
Reporting to the Operations Director, you will need to be people orientated and have a passion for truly motivating, inspiring, and leading your teams. With particular focus on driving revenue, guest satisfaction, and service delivery, your overall accountability will be for driving the brand strategy in all elements of the business, setting us apart from the competition as both a preferred employer and a destination to eat & drink!
Through ongoing critiquing of financial KPI’s, you will be expected to take ownership for the profitability of all sites and with the support of our marketing team prompting actions to maximise sales growth wherever possible.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will be a natural leader with a proven track record in the hospitality industry, possessing strong organisational skills, exceptional attention to detail, and a passion for delivering outstanding guest service. This role requires someone who thrives in a fast-paced environment, excels at problem-solving, and is committed to maintaining high standards of quality and efficiency.
Requirements:
The ideal candidate will:
- Have had exposure in overseeing multiple sites within hospitality - essential
- Have a proven background in managing and leading a diverse team, including recruitment, training, and performance management
- Possess exceptional commercial acumen – be constantly aware of current industry trends and competitors, and how to take advantage across multi revenue streams
- Be able to demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery
- Be obsessed with financial performance and cost control measures to maximise profitability
- Ensure all sites operate lawfully, safely and responsibly by ensuring comprehensive staff training and accountability on alcohol laws, H&S regulations, and food safety
- Have a creative and entrepreneurial flair and an appetite for success in driving a business forward
- Be able to display outstanding leadership skills, emphasising a hands-on managerial presence to foster a positive work environment
- Possess high attention to detail and exceptional organisational ability
- Be ambitious and have a proactive approach to their career
- Live within practical proximity (50 miles) of Bedford, our home!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Other information:
In return you will receive:
- Competitive salary £70-80k + bonus
- £8,400 Company car allowance
- 25 days holiday + bank hols
- Pension & private healthcare
- Dining and drinking discount
- Excellent development opportunities
We are a family-owned business that is proud of our legacy, but also excited about our future. Not only do we have a passion for our businesses, but also for our people. At Wells, you will not be a small cog in a big wheel, but a valued part of the management team where you will make a difference every day.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location