ISS Facility Services UK
Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
OPERATIONS MANAGER
Contract: Professional Services, Production & Technology
Location: London, WC2N 6RH
Hours of work: 40 hrs per week
Contract Type: Permanent
We are seeking an experienced Operations Manager to lead and support a team of 33 frontline cleaning staff and two Senior Housekeepers, ensuring colleagues are safe, well-supported and able to perform at their best.
The successful candidate will be responsible for the delivery of Soft FM services (cleaning services only), maintaining consistently high standards across the site.
Job Description
We are looking for a proactive and people-focused leader who can build strong client relationships, manage operational performance, and ensure excellent service delivery.
This role involves overseeing morning and late shift teams, participating in a 1-in-6 weekend rota, and acting as a key on-site point of contact for operational matters.
Key Responsibilities
- Lead the day-to-day delivery of cleaning services, ensuring high standards of service and operational excellence.
- Manage a team of 33 frontline cleaning staff and provide leadership and support to two Senior Housekeepers.
- Plan staffing levels and rotas to ensure all shifts are adequately covered.
- Handle day-to-day people management matters, including absence management, investigations, complaints and disciplinary issues.
- Deliver training sessions and toolbox talks, ensuring all required BICS training is completed and maintained.
- Build and maintain strong relationships with client representatives and key stakeholders, ensuring excellent service delivery.
- Ensure compliance with SLAs, KPIs, statutory requirements, health and safety standards, environmental requirements and company policies.
- Monitor site performance, manage risks, support budget control, oversee contractors on site, and drive continuous improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- Proven operational management experience - ideally within facilities management, workplace services or a similar environment. With experience in housekeeping or cleaning services advantageous.
- Experience managing a large and complex operation.
- Strong people management skills with the ability to engage, motivate and develop teams.
- Demonstrated experience in stakeholder and client relationship management.
- Strong understanding of health and safety, statutory compliance and ESG requirements.
- Competent user of Microsoft Office and workplace systems.
- Highly organised, resilient and solutions-focused, with strong problem-solving and decision-making abilities.
- Proven experience leading large teams with a focus on engagement, development and performance.
- Ability to identify operational risks and implement effective mitigation strategies.
- Flexible and comfortable to work weekends (once every 6 weeks – with time given back in lieu)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location